guest Service Supervisor/ giám sát lễ tânThe Anam Resort - Công Ty TNHH MTV Biển Đông Bãi Dài - East Sea Baidai Co Ltd.
Nơi làm việc: Khánh Hòa
Ngành nghề: Quản lý điều hành, Hành chính - Văn phòng, Khách sạn - Nhà hàng, Giao Dịch Khách Hàng, Lễ Tân, Dịch vụ
Lương: Thương lượng
Hình thức: Toàn thời gian
Ngày đăng: 14/03/2024
Hạn nộp: 28/04/2024
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:
Mô tả công việc
- Read daily arrival and departure report, Duty Manager logs and any updated hotel information
- Taking care of VIPs guest from pre-arrival to departure by inspecting room, welcoming, getting feedback during stay, farewell, preparing amenity etc
- Assist in facilitating smooth and pleasant check-out by conducting billing check prior to VIP departure
- Preview following days VIP arrivals and prepare the arrivals
- Preparing and checking all VIP folder including registration card, key card registration card and welcome kit
- Keep a visible and active presence in the lobby and communitcate with guests in the resort
- Familiar with the hotel's policies and procedures, product, service, rates, special events, city and local information and promotes such whenever possible
- Aware and familiar with measures and procedures to follow during emergency situations
- Assist in promoting and upselling the resort's products and services
- Ensures that all repeat guests are received personalized service and recognition upon arrival
- Handles guest's complaint or requests to ensure immediate follow up
- Make courtesy calls, provide assistance and arrange amenity for illness guest.
- Check the guest birthday list on daily basis for preparation of birthday cards and cakes to guests
- General understanding of the Front Office and House Keeping operations in regards to guest accommodation
- Perform any other duties which may be assigned by the management from time to time.
- Other tasks shall be assigned by management team.-
* Benifits
- Annual leave / year / Nghỉ phép năm
- Birthday leave / Nghỉ ngày sinh nhật
- Public holidays allowance / Thưởng lễ
- Service charges / Phí phục vụ
- 13th month salary / Lương tháng 13
- Yearly bonus / Thưởng hàng năm
- Annual health check / Khám sức khỏe định kỳ hàng năm
- Accident insurance / Bảo hiểm tai nạn
- Taking care of VIPs guest from pre-arrival to departure by inspecting room, welcoming, getting feedback during stay, farewell, preparing amenity etc
- Assist in facilitating smooth and pleasant check-out by conducting billing check prior to VIP departure
- Preview following days VIP arrivals and prepare the arrivals
- Preparing and checking all VIP folder including registration card, key card registration card and welcome kit
- Keep a visible and active presence in the lobby and communitcate with guests in the resort
- Familiar with the hotel's policies and procedures, product, service, rates, special events, city and local information and promotes such whenever possible
- Aware and familiar with measures and procedures to follow during emergency situations
- Assist in promoting and upselling the resort's products and services
- Ensures that all repeat guests are received personalized service and recognition upon arrival
- Handles guest's complaint or requests to ensure immediate follow up
- Make courtesy calls, provide assistance and arrange amenity for illness guest.
- Check the guest birthday list on daily basis for preparation of birthday cards and cakes to guests
- General understanding of the Front Office and House Keeping operations in regards to guest accommodation
- Perform any other duties which may be assigned by the management from time to time.
- Other tasks shall be assigned by management team.-
* Benifits
- Annual leave / year / Nghỉ phép năm
- Birthday leave / Nghỉ ngày sinh nhật
- Public holidays allowance / Thưởng lễ
- Service charges / Phí phục vụ
- 13th month salary / Lương tháng 13
- Yearly bonus / Thưởng hàng năm
- Annual health check / Khám sức khỏe định kỳ hàng năm
- Accident insurance / Bảo hiểm tai nạn
Yêu cầu công việc
- Responsible for welcoming guests, handling their complaint and queries, making their stay as comfortable and enjoyable as possible. VIP room / villa inspection in order to achieve guest' satisfaction
- Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
- Excellent communication skills to both external and internal guests
- Able to speak, read and write English
- Proficient in the use of Microsoft Office and Front Office System
- Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
- 1 year experience in front office / guest services operations / customer service preferred, or an equivalent combination of education and experience
- Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
- Excellent communication skills to both external and internal guests
- Able to speak, read and write English
- Proficient in the use of Microsoft Office and Front Office System
- Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
- 1 year experience in front office / guest services operations / customer service preferred, or an equivalent combination of education and experience
Nộp hồ sơ liên hệ
The Anam Resort - Công Ty TNHH MTV Biển Đông Bãi Dài - East Sea Baidai Co Ltd.
Giới thiệu công ty
The Anam Resort - Công Ty TNHH MTV Biển Đông Bãi Dài - East Sea Baidai Co Ltd. việc làm
Lot D3, Nguyen Tat Thanh Boulevard, North Peninsula Cam Ranh, Cam Lam, Khanh Hoa, Vietnam
Quy mô: Từ 101 - 500 nhân viên
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Vị trí guest Service Supervisor/ giám sát lễ tân do công ty The Anam Resort - Công Ty TNHH MTV Biển Đông Bãi Dài - East Sea Baidai Co Ltd. tuyển dụng tại Khánh Hòa, Joboko tự động tổng hợp mức lương Thương lượng, tìm thêm việc làm về Guest Service Supervisor/ Giám Sát Lễ Tân hoặc công ty The Anam Resort - Công Ty TNHH MTV Biển Đông Bãi Dài - East Sea Baidai Co Ltd. ở các link phía trên
Giới thiệu công ty
The Anam Resort - Công Ty TNHH MTV Biển Đông Bãi Dài - East Sea Baidai Co Ltd. việc làm
Lot D3, Nguyen Tat Thanh Boulevard, North Peninsula Cam Ranh, Cam Lam, Khanh Hoa, Vietnam
Quy mô: Từ 101 - 500 nhân viên