guest Service SupervisorLady Hill Sapa Resort
Nơi làm việc: Lào Cai
Ngành nghề: Hành chính - Văn phòng, Quản lý điều hành, Khu chế xuất/Khu công nghiệp, Lễ Tân, Dịch vụ
Lương: Thương lượng
Hình thức: Toàn thời gian
Ngày đăng: 15/04/2024
Hạn nộp: 31/05/2024
Mô tả công việc
- Conducts shift briefings to ensure Resort activities and operational requirements are known
- Supervise front office operations during assigned shift including:
- Maintenance of guest informationn
- Maintenance of information about local events
- Compile occupancy statistics
- Supervise the use of the public address system (PAS)
- Supervise group bookings
- Assisting with serious complaints
- Supervise cashiering activities during shift including:
- Cash handling and banking procedure
- Dealing with irregular payments
- Instructing staff on credit policies and facilities
- Instructing staff in cash security procedures
- Carry out debtor control
- Prepare reports
- Supervise the cashiering system
- Works with Superior and Human Resources on mainpower planning and management needs
- Works with Superior in the preparation and management of the Section's budget.
- Conduct Night Audit Process for the Resort
- Provide department orientation and training of the resort service standards, procedures and programs
- Constantly monitor team members' appearance, attitude and degree of professionalism
- Motivate and provides a work environment which brings out the best in team members
- Attend briefings daily and hand over the unfinished task to the next shift for follow-up and continued implementation.
- Attend meetings and trainings as assigned by management
- Comply with company rules and regulations. Fingerprinting and uniform wear as the resort's policy and standard
- Carry out the tasks assigned by the Front Office Manager/ Duty Manager.
* Benefits:
- Support accommodation and meals
- Basic salary and monthly service charge and Up-selling Incentive following resort policy.
- Other benefits, according to the company regime, include: travel, annual vacation, holiday bonus,...
- Duty meal in working day and uniform provided by the Resort
- Annual leave policies have an advantage over the Labor Code in that they provide 12 annual leave days in the first year of a contract and increase by year.
- Work 8hours/day, 1.5 day off/week
- A great opportunity for stable and career development
- 13th month salary guarantee in labor contract and more depends on business situation
- Supervise front office operations during assigned shift including:
- Maintenance of guest informationn
- Maintenance of information about local events
- Compile occupancy statistics
- Supervise the use of the public address system (PAS)
- Supervise group bookings
- Assisting with serious complaints
- Supervise cashiering activities during shift including:
- Cash handling and banking procedure
- Dealing with irregular payments
- Instructing staff on credit policies and facilities
- Instructing staff in cash security procedures
- Carry out debtor control
- Prepare reports
- Supervise the cashiering system
- Works with Superior and Human Resources on mainpower planning and management needs
- Works with Superior in the preparation and management of the Section's budget.
- Conduct Night Audit Process for the Resort
- Provide department orientation and training of the resort service standards, procedures and programs
- Constantly monitor team members' appearance, attitude and degree of professionalism
- Motivate and provides a work environment which brings out the best in team members
- Attend briefings daily and hand over the unfinished task to the next shift for follow-up and continued implementation.
- Attend meetings and trainings as assigned by management
- Comply with company rules and regulations. Fingerprinting and uniform wear as the resort's policy and standard
- Carry out the tasks assigned by the Front Office Manager/ Duty Manager.
* Benefits:
- Support accommodation and meals
- Basic salary and monthly service charge and Up-selling Incentive following resort policy.
- Other benefits, according to the company regime, include: travel, annual vacation, holiday bonus,...
- Duty meal in working day and uniform provided by the Resort
- Annual leave policies have an advantage over the Labor Code in that they provide 12 annual leave days in the first year of a contract and increase by year.
- Work 8hours/day, 1.5 day off/week
- A great opportunity for stable and career development
- 13th month salary guarantee in labor contract and more depends on business situation
Yêu cầu công việc
- A team player person with an attitude to learn, service mindset, open and positive thinking
- Good command of spoken and written English with strong computer skills.
- Initiative, courteous, hard working and attentive to details.
- Experience in same position is an advantage. International resort or hotel experienced is preferred. Sales experience in 4-5 star hotel at least 2 year (1st priority).
- Long-term career orientation with the resort
- Good command of spoken and written English with strong computer skills.
- Initiative, courteous, hard working and attentive to details.
- Experience in same position is an advantage. International resort or hotel experienced is preferred. Sales experience in 4-5 star hotel at least 2 year (1st priority).
- Long-term career orientation with the resort
Nộp hồ sơ liên hệ
Lady Hill Sapa Resort
Giới thiệu công ty
Lady Hill Sapa Resort việc làm
Đường Nguyễn Chí Thanh, Tổ 4, Phường Fansipan, Thị xã Sa Pa, Tỉnh Lào Cai
Quy mô: Từ 101 - 500 nhân viên
Việc làm tương tự
Chuyên Viên Chăm Sóc Khách Hàng/ Guest Service Executive
Pao's Sapa Leisure Hotel
Thỏa thuận
Lào Cai
02/06/2024
Vị trí guest Service Supervisor do công ty Lady Hill Sapa Resort tuyển dụng tại Lào Cai, Joboko tự động tổng hợp mức lương Thương lượng, tìm thêm việc làm về Guest Service Supervisor hoặc công ty Lady Hill Sapa Resort ở các link phía trên
Giới thiệu công ty
Lady Hill Sapa Resort việc làm
Đường Nguyễn Chí Thanh, Tổ 4, Phường Fansipan, Thị xã Sa Pa, Tỉnh Lào Cai
Quy mô: Từ 101 - 500 nhân viên