guest services agent - Nhân Viên Lễ TânVinpearl Landmark 81, Autograph Collection
Hình thức: Toàn thời gian
Ngày đăng: 28/03/2024
Hạn nộp: 29/04/2024
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:
Mô tả công việc
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
Secure payment; activate/reissue room keys.
Ensure rates match market codes, document exceptions. Verify/adjust billing for guests.
Communicate to appropriate staff when guests are waiting for an available room.
Advise guest of messages. Clear departures in computer system.
Coordinate with Housekeeping to track room status and guest concerns.
File guest paperwork or documentation. Operate telephone switchboard station.
Run and check daily reports, contingency lists, and credit card authorization reports.
Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction.
Arrange transportation for guests/visitors.
Count and secure bank at beginning and end of shift.
Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change.
Notify Loss Prevention/Security of any reports of theft.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak using clear and professional language; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards.
Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
Secure payment; activate/reissue room keys.
Ensure rates match market codes, document exceptions. Verify/adjust billing for guests.
Communicate to appropriate staff when guests are waiting for an available room.
Advise guest of messages. Clear departures in computer system.
Coordinate with Housekeeping to track room status and guest concerns.
File guest paperwork or documentation. Operate telephone switchboard station.
Run and check daily reports, contingency lists, and credit card authorization reports.
Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction.
Arrange transportation for guests/visitors.
Count and secure bank at beginning and end of shift.
Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change.
Notify Loss Prevention/Security of any reports of theft.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak using clear and professional language; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards.
Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
Yêu cầu công việc
Enthusiastic, resilient, can-do attitude
Passionate with hospitality and hotel industry
Good English is an advantage
High school diploma
No related work experience is required
No supervisory experience is required
Passionate with hospitality and hotel industry
Good English is an advantage
High school diploma
No related work experience is required
No supervisory experience is required
Quyền lợi được hưởng
Get competitive salary & service charge
Have 12 annual leave days for a working year
Work 5 days per week - 2 days off per week
To be entitled to the prescribed insurance, including health insurance, social insurance, and unemployment insurance
Get 24/24 accident insurance during the term of the hotel contract
Have 12 annual leave days for a working year
Work 5 days per week - 2 days off per week
To be entitled to the prescribed insurance, including health insurance, social insurance, and unemployment insurance
Get 24/24 accident insurance during the term of the hotel contract
Nộp hồ sơ liên hệ
Vinpearl Landmark 81, Autograph Collection
Giới thiệu công ty
Vinpearl Landmark 81, Autograph Collection việc làm
720 A Điện Biên Phủ, Phường 22, Quận Bình Thạnh, TP. Hồ Chí Minh, Việt Nam
Việc làm tương tự
Guest Service Agent (Receptionist)
CÔNG TY TNHH GMS GROUP VIỆT NAM
Thỏa thuận
Hồ Chí Minh
03/06/2024
Nhân viên dịch vụ Khách hàng- Guest Service Agent
Khách sạn Windsor
Thỏa thuận
Hồ Chí Minh
31/05/2024
Guest Relation Officer
Công Ty TNHH Sotetsu International Việt Nam
12 - 15 triệu VNĐ
Hồ Chí Minh
25/05/2024
Tuyển Nhân Viên Lễ Tân
CTY CỔ PHẦN ĐẦU TƯ KD TRẦN HÙNG
7.000.000 - 10.000.000 đ/tháng
Hồ Chí Minh
06/06/2024
VIỆC LÀM NHÂN VIÊN LỄ TÂN HÀNH CHÍNH tại TPHCM - Drl Group
Công ty TNHH Đầu tư DRL GROUP
Từ 6 đến 0 triệu
Hồ Chí Minh
03/06/2024
Lễ Tân Tiếng Trung
Công Ty Cổ Phần Quốc Tế Tập Đoàn Khách Sạn A25
11 - 18 triệu VNĐ
Hà Nội, Hồ Chí Minh, Đà Nẵng
05/06/2024
Vị trí guest services agent - Nhân Viên Lễ Tân do công ty Vinpearl Landmark 81, Autograph Collection tuyển dụng tại Hồ Chí Minh, Joboko tự động tổng hợp mức lương Thỏa thuận, tìm thêm việc làm về Guest Services Agent - Nhân Viên Lễ Tân hoặc công ty Vinpearl Landmark 81, Autograph Collection ở các link phía trên
Giới thiệu công ty
Vinpearl Landmark 81, Autograph Collection việc làm
720 A Điện Biên Phủ, Phường 22, Quận Bình Thạnh, TP. Hồ Chí Minh, Việt Nam