[ha noi] - TRAINING SPECIALIST

Mô tả Công việc
The Training Specialist will make sure our teams develop their sales skills/soft skills and product knowledge, provide excellent customer service, and represent brand in the best possible way.
Work closely with D&L Brand Managers to determine training needs in term of soft skills (sales, negotiation, leadership...) and product knowledge both for store managers and team
Design and execute training/orientation programs for store teams
Conduct onboarding training sessions for new hires
Coordinate, design and organize training sessions for products/brand for every new product lines
Design test / program to follow up post training and re-train if needed
Advise salespeople how to upsell products and services
Act as a consultant to store staff for challenges they have on the job
Maintain updated records of training curriculum and material
Other tasks assigned