Mô tả công việc
Driver Team Management & Development (40%)
- Develop and manage the driver workforce based on tiered models (Station, Shift (Full-time/Part-time), FL).
- Set operational KPIs for each driver group and ensure performance standards (AR, FR, Ontime, CPD, churn rate).
- Monitor daily operational data, analyze trends to detect issues, and propose improvement initiatives.
- Conduct training to improve driver quality: focusing on order handling, delivery behavior, and compliance with Ahamove standards.
- Collaborate with OE/Product/BA teams to enhance driver management tools (app, dashboards, incentive systems).
- Collaborate with Central Ops to design regional and time-based driver allocation plans (peak/off-peak hours).
- Lead pilot projects for new models (Shift Rider, Station, EV, etc.).
- Recommend process improvements to reduce surge pricing and CPD while boosting productivity.
Driver Community Building & Engagement (40%)
- Evaluate driver performance using quality metrics (rating, complaints, delay).
- Develop and manage the "Driver Quality Score" program to rank drivers by reliability and efficiency.
- Collaborate with OE/Product to establish early warning systems for high-risk drivers (low rating/high cancellation).
- Design targeted training programs for core, new, and underperforming drivers.
- Establish and manage the Ahamove Hanoi Driver Community (Driver Community HAN).
- Plan and execute quarterly engagement activities (offline events, recognition programs, loyalty campaigns).
- Launch the "Voice of Driver" feedback mechanism to gather insights regularly.
- Operate internal multi-channel communication systems (Zalo groups, app feed, in-app messages).
- Partner with Marketing to organize appreciation and engagement campaigns.
Team Leadership & Coaching (20%)
- Lead and take full responsibility for the performance, results, and development of team members within the department.
- Execute tasks and projects assigned by the Department Head in alignment with departmental objectives.
Yêu cầu
- Bachelor's degree or higher in Business Administration, Logistics, Transportation, Economics,...
- Minimum 3 years of experience in Supply or Driver Operations within logistics, on-demand, ride-hailing, or delivery platforms.
- Experience in designing and implementing incentive, engagement, or retention programs for driver/partner networks.
- Experience leading cross-functional projects with measurable outcomes.
Proficient in Excel/Google Sheets (pivot tables, lookup functions, basic data modeling).
- Able to interpret and utilize BI dashboards (Data Studio / Power BI / Looker).
- Capable of translating data insights into actionable weekly, monthly, and quarterly plans.
- Strong ability to develop operational plans, monitor progress, control risks, and implement post-evaluation improvements.
- Experienced in managing a team of 5-10 members (field operations, community leads, supervisors).
- Excellent communication and cross-departmental coordination skills (Ops - Product - BI - BD - Marketing).
- Skilled in negotiation, coaching, and conflict resolution with both driver partners and internal teams.
- Problem-solving mindset, Data-first mindset, High sense of ownership, Collaborative spirit, Proactive and innovative.
* Benefit
- Salary: Negotiation
- Physical Wellbeing Benefit: General Insurance, Medical check-up, Accident Insurance, Healthcare Insurance.
- Emotional Wellbeing Benefit: Company Trip, Year End Party, Aha Hour Activities, Special Day Gifts, Aha Club (Badminton, Soccer).
- Financial Wellbeing Benefit: Grab/Be For Work (Tech/Lead Level), Workplace Relocation, 13th Month Salary, PP Appreciate, Annual Leave Remain.
Quyền lợi
Thưởng
- Thưởng tháng lương 13, thưởng hiệu quả công việc
Chăm sóc sức khoẻ
- BHXH & Bảo hiểm chăm sóc sức khỏe PVI
Nghỉ phép có lương
- Nghỉ phép 15 ngày/năm
Thông tin khác
NGÀY ĐĂNG
[protected info]
CẤP BẬC
Trưởng phòng
NGÀNH NGHỀ
Hậu Cần/Xuất Nhập Khẩu/Kho Bãi > Quản Lý Đội Xe
KỸ NĂNG
Logistics Operations, Team Development, Team Management, Transportation, Logistics
LĨNH VỰC
Hậu cần/Giao nhận
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
SỐ NĂM KINH NGHIỆM TỐI THIỂU
3
QUỐC TỊCH
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Thông tin chung
Nơi làm việc
- Floor 1, Rivera Park Building, 7/28 Thanh Thai, Dien Hong Ward, Ho Chi Minh City.
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 07/12/2025
