[HCM] Account Manager

About The Responsibilities
1. Build up customer relationships
Develop and maintain sustainable long-term customer relationships
Identify new business opportunities, and expand potential markets to ensure KPIs and increase sales.2
2. Contract
Ensure contracts with strict agreements to maximize profits
3. Project implementation
Forecast industry trends to devise effective marketing strategies for customers and better understanding their operations
Collaborate with internal teams to control quality standards.
Exchange information and answer customer requests, ensure progress, and deliver quality jobs to meet their needs.
Monitor and moderate balance sheets, and evaluate results at each stage to ensure smooth cash flow for each project.
Assist in resolving challenge and complicate customer requests or critical situations as needed
4. Payment follow up
Collaborate with the Admin and Accounting departments to verify data and customer records, and debt collection support
5. Training
Develop Training and Developing documents/curriculum related to key skills and expertise.
Conducting staff training programs within the team
Checking and evaluating personal capacity
6. Report
Provide regular/unscheduled progress reports to Line Manager and BOD, as well as stakeholders inside and outside the business.
Requirements:
- Graduated from University/College with majors in Marketing, Business Administration, Commerce, Communications...
- Having at least 2 years of experience in an AM position, along with posessing relationships with KOLs and Influencers, is a plus..
- Skills: Market Analysis & Research; Customer experience understanding. Have basic understanding of finance, human resources, etc.
- Good English skills.
BENEFITS:
Competitive Salary + 13th Salary + KPI Bonus
12 days of Annual Leave, 01 day of Birthday Leave + 01 WFH day per month. For Management level: 5 days of Recovery Leave
Employee Benefit: Social insurance, Premium health insurance (Bao Viet)
Company Activities: Company trip, teambuilding, YEP + L&D Activities
Occasion-based offerings: Birthday, wedding, maternity, ...
Annual Performance appraisals and promotion
Other benefits according to regulations
A dynamic, creative, and challenging work environment
Opportunities for professional and personal development
Working hours: Monday - Friday, flexible working tim