COMPANY INTRODUCTION
Địa điểm: Hồ Chí Minh - Loại hình công ty: Công ty Việt Nam - Lĩnh vực kinh doanh: E-commerce, Thương Mại Điện Tử, Bán Hàng Online - Quy mô công ty: Vừa (50 - 249 người có BHXH) - Website: [protected info]
Là một sàn Thương Mại Điện Tử B2B dành cho các doanh nghiệp trong nước và quốc tế, nơi mọi nhu cầu kinh doanh được đáp ứng và mọi mục tiêu được chinh phục. Không chỉ kết nối các doanh nghiệp sản xuất hàng hóa, sàn Arobid còn kết nối các ngành dịch vụ mà mỗi doanh nghiệp cần có để phát triển.
Arobid mở ra một con đường bước vào thế giới Thương Mại Điện Tử mới, nơi mà các doanh nghiệp thành công hơn và các doanh nhân hạnh phúc hơn.
Head of Operations
Địa điểm: Hồ Chí Minh - Tính chất công việc: Toàn thời gian - Chuyên môn: Dịch vụ khách hàng/ Vận hành - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Mức lương: Thỏa thuận
JOB DESCRIPTION
As part of our rapid expansion, we are seeking an experienced Head of Operations to oversee and optimize the operational framework of our B2B E-commerce platform. This role requires a strong executor who can drive efficiency, develop processes, and ensure smooth coordination between key departments to deliver seamless customer and business experiences.
KEY RESPONSIBILITIES
Operational Execution & Process Management: Implement and optimize operational processes to improve efficiency and service quality.
Customer Management Framework: Maintain and enhance customer management processes, including documentation, playbooks, and response scenarios for Key
Account Managers (KAMs) and the Customer Service Team.
Team Management: Supervise the KAM team and the Customer Service Team, ensuring their alignment with business goals and operational efficiency.
Workflow Optimization: Streamline customer engagement, onboarding, support, and issue resolution processes.
Cross-functional Coordination: Collaborate with product, sales, marketing, and tech teams to align daily operations with business objectives.
System & Feature Enhance: collaborate with the Product/Tech teams to implement or enhance features, systems. Automate key operations where possible, ensuring smooth data flows across all systems and stakeholders.
Quality Assurance & Continuous Improvement: Drive continuous improvement initiatives to increase automation, reduce costs, and improve partners and customer satisfaction.
Performance Monitoring & Reporting: Track operational KPIs, analyze insights, and provide regular performance reports.
Problem Solving & Crisis Handling: Identify and resolve operational bottlenecks to maintain service quality.
Customer Experience (CX) Mindset: Advocate for a customer-centric culture across all touchpoints. Design and evaluate customer journeys tailored to the B2B context, using CX data to inform improvements. Collaborate with cross-functional teams to enhance experience frameworks and reporting systems.
REQUIREMENTS
REQUIREMENTS
Must-have:
Minimum 7 years of experience in operations management, with at least 2 years in a managerial role.
Experience managing operations for B2B E-commerce or logistics platforms.
Strong ability to execute and optimize operational processes.
Proven experience leading customer-facing teams, including Key Account Managers and Customer Service Teams.
Data-driven mindset with strong analytical and problem-solving skills.
Excellent communication, leadership, and organizational skills.
Nice-to-have:
Experience in a fast-scaling startup or tech-driven business.
Knowledge of customer lifecycle management and CRM tools.
Familiarity with international B2B trade processes and regulations.
Understanding of e-commerce logistics and fulfillment operations.
BENEFITS
UNIQUE BENEFITS
Join a strong winning-spirit team of creating new business platforms for Vietnam and SEA.
Social insurance coverage upon signing your employment contract.
Generous leave policy: 12 annual leave days plus all Vietnamese public holidays.
13th-month salary (applicable from the probationary period).
Company-provided equipment.
Well-stocked pantry: tea, coffee, snacks, microwave, etc.
Engaging company activities: Company trips, team-building events, regular internal events (including live music performances!), and access to company-sponsored badminton courts.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 26/9/2025
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
