[HCM] Công Ty Cung Cấp Giải Pháp Nhân Sự Talentnet Tuyển Dụng Customer Experience Intern Full-time 2025

COMPANY INTRODUCTION
Địa điểm: Hồ Chí Minh - Loại hình công ty: Công ty Việt Nam - Lĩnh vực kinh doanh: Nhân Sự, Tuyển Dụng; Tư Vấn Chiến Lược Quản Trị Kinh Doanh; Marketing, Nghiên Cứu Thị Trường, Sự Kiện, Quảng cáo, Truyền Thông, Thiết Kế Đồ Hoạ - Quy mô công ty: Lớn (>= 250 người có BHXH) - Website: Không có - Fanpage: Không có
Talentnet is now acknowledged as the leading HR consulting firm in the country, with nearly 20 years of experience in the local labor market. With the mission "Make a difference in the lives of every employee", Talentnet is passionate about contributing to a better working life for Vietnamese employees through professional HR solutions designed to meet the diverse needs of Vietnamese and international clients.
Customer Experience Analytics Intern
Tính chất công việc: Thực tập - Chuyên môn: Hành chính, Nhân sự; Marketing, Truyền Thông, PR - Kinh nghiệm: Không cần kinh nghiệm - Đừng lo! Chúng tôi sẽ đào tạo bạn từ đầu. Có kinh nghiệm là điểm cộng! - Mức lương: Từ 4 Triệu - Dưới 8 Triệu VNĐ / Tháng
JOB DESCRIPTION
Role Descriptions:
The Customer Experience Analytics Intern will be responsible for collecting and analyzing customer feedback to drive insights. They will support project-based CX initiatives, collaborating with IT, Marketing, and DXT teams.
Job Descriptions:
Monitor and manage the customer survey system, Collect, analyze, and report customer feedback to relevant stakeholders for insights and improvements.
Follow up & work closely with DXT team to enhance the system.
Coordinate with BU to fulfill customer contact data (name, email, VIP...).
Track and measure customer responses, including NPS, CSAT, and response rates across different business units.
Monthly updated report to related stakeholders.
Work closely with stakeholders to run CX project including:
Managing the timeline of project.
Prepare & support admin tasks (collect data, communication documents, arrange meeting...).
Prepare, propose and enhance CX communication including email template, customer list preparation, send communication out.
REQUIREMENTS
3rd or final year university student majoring in Human Resources, Business Administration, English, Economics and relevant. The expected graduation date should be after December 2025.
Must have student confirmation/letter of internship introduction from university.
Able to work full-time in 6 months.
Strong analytical skills with the ability to interpret customer feedback data.
Detail-oriented with excellent organizational and project management abilities.
Strong communication and collaboration skills to work with cross-functional teams.
Interest in customer experience, digital transformation, and data analytics.
BENEFITS
Attractive internship allowance.
Accident insurance.
Location: STAR Building - 33 Mac Dinh Chi Street, Da Kao Ward, District 1, HCMC.
Working time: Monday to Friday (9h00 - 18h00).
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 20/4/2025
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW