[HCM] Customer Engagement Executive (Timo Customer Representative)

Công ty Cổ Phần Timo Việt Nam - Ngân Hàng Số TIMO

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 21/03/2024

Chi tiết công việc
Giới thiệu công ty

Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc liên quan phía dưới

du lịch facebook zalo

Mô tả công việc

- Field visit and meet customers to fulfill Customer Identity Verification process for Account Opening and Card Issuance.
- Manage customer portfolio and ensure delivery of high-quality products/services to clients and increase revenue for the company.
- Self-develop and implement action plans to improve company-client relationship.
- Collaborate with other departments or banking partners to ensure active implementation of client relationship objectives.
- Develop customer portfolio following the assigned target from company or line manager.
- Proceed all after sales service such as: Hand-over cards / PIN/ Documents to customers if all requirements are met.
- Instruct customers to use The Company's digital channels and products.
- Answer simple enquiries of customers or escalate to higher support levels, if any.
- Arrange appointments for registered customers to meet RO for debit card receiving.
- Consult Timo Visa Credit card qualification criteria for customers to apply.
- Conduct survey campaigns to define customers' satisfaction and comments, and advise customers on product features, technical instruction, and privilege programs (if any).
- Responsible for performing a full range of customer service-oriented telephone and other communication channels such as Facebook, Zalo...
- Ensure adherence to the defined operational process, AML & KYC guidelines, code of conduct & rules of The Company.
- Participate in developing processes and regulations related to assigned projects.

Yêu cầu

- Be careful, hard-working, trustworthy and disciplined.
- Has interpersonal skills.
- High sense of responsibility and service excellence.
- Be able to speak with clarity and precision in order to explain thoroughly to customers.
- Be able to work independently or collaborate with teams to solve diverse customer inquiries and issues.
- Has an appropriate appearance and courtesy manner.
- Be able to communicate in English is a plus.
- Have experience in the service sector (hotels, banking, insurance, finance).
- Be able to work in shift, including night and weekend.
- Be excited about working on a start-up project under high pressure and productivity achievement.

Quyền lợi

Full benefits and salary during probation
Premium health care insurance & Other benefits as per stated in Vietnamese Labor Law
Competitive salary and learning culture

Thông tin khác

Ngày Đăng Tuyển
21/02/2024
Cấp Bậc
Mới Tốt Nghiệp
Ngành Nghề
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
Lĩnh vực
Tài Chính
Kỹ Năng
Communication, Customer Care Mindset, Dịch Vụ Khách Hàng, Chăm Sóc Khách Hàng, Customer Support
Ngôn Ngữ Trình Bày Hồ Sơ
Bất kỳ

Thông tin chung

Ngày hết hạn: 21/03/2024
Thu nhập: Thỏa thuận

Giới thiệu công ty Xem trang công ty

At Timo, we focus on building a simple and convenient banking experience for our valued customers. With one Timo app, customers can leave their banking worries behind and enjoy life to the fullest.
Timo is the newest entrant to the Financial scene as a digital bank that aims to help customers on their journey to financial freedom. In partnership with Viet Capital Bank, Timo promises a private banking experience one would expect from other banks, but without the hassle of maintaining a huge balance.
Understanding the advantages of digital channels as well as the importance of smartphones in today's world, the experience that Timo brings is "banking-on-the-go" that allows customers to manage, grow and access their funds anywhere, anytime.

Quy mô công ty

Từ 101 - 500 nhân viên

Chia sẻ: