[HCM/HN] Công Ty DHL Express Việt Nam Tuyển Dụng Nhân Viên: Receptionist, Credit Collection Officer, Service Quality Analyst, C&B Intern, Sales Support Intern, Operations Intern Full-time 2025

COMPANY INTRODUCTION
Địa điểm: Hà Nội; Hồ Chí Minh - Loại hình công ty: Công ty nước ngoài - Lĩnh vực kinh doanh: Logistics, Xuất Nhập Khẩu, Vận Tải, Chuyển Phát Nhanh - Quy mô công ty: Lớn (>= 250 người có BHXH) - Website: [protected info]
DHL - The Logistics company for the world DHL is the global market leader in the logistics industry and "The Logistics company for the world". DHL commits its expertise in international express, air and ocean freight, road and rail transportation, contract logistics and international mail services to its customers. A global network composed of more than 220 countries and territories and about 300,000 employees worldwide offers customers superior service quality and local knowledge to satisfy their supply chain requirements. DHL accepts its social responsibility by supporting climate protection, disaster management and education. DHL is part of Deutsche Post DHL. For the latest news and happenings about DHL in Asia Pacific, visit [protected info].
FIELD SALES EXECUTIVE - HN
Địa điểm: Hà Nội - Tính chất công việc: Toàn thời gian - Chuyên môn: Bán hàng (Sales); Xuất nhập khẩu, Logistics - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Mức lương: Thỏa thuận
JOB DESCRIPTION
Overall Role Purpose:
Responsible for revenue generated from a geographically assigned sales territory (or business portfolio) by servicing and retaining existing customers and targeting new business opportunities.
Manage a portfolio of customers and potential customers via personal sales visits, using face-to-face contact to provide a 'personal service'.
Act as the customers' main point of contact, by liaising closely with the relevant departments within DHL to ensure that their queries, problems or issues are dealt with appropriately.
Work as a customer contact with the user departments in key account customers, feedback the user situation to National Customer Channel for the formation of account strategy.
Produce information for management necessary to evaluate performance vs. key performance indicators.
Ensure co-operation with other members of the sales team and throughout the sales force.
Ensure that all customer issues relating to customer service, service recovery and credit control are coordinated and managed through the relevant DHL departments.
Meet regularly with the Marketing and Sales management to evaluate the personal sales plan/strategy so as to ensure that the required revenue and shipment results can be achieved.
Develop a working relationship with the relevant support departments e.g. Operations, to ensure they are kept up to date with all issues relating to customers. All non-sales activities or diversionary activities should be handled by Sales Admin Support or Customer Support Executives.
Develop an Annual customer call cycle (Planned and Unplanned Maintenance) to secure committed orders with new and existing customers and gain any competitor-held businesses to ensure that individual agreed targets are achieved.
Complete GSP sales reporting requirements in a timely manner, which includes "Productivity This Week", "Productivity Next Week" and "New Business Commitments Gained".
Complete Brick Wall and Relationship Balance Sheet Scorecard for the Top 20 accounts in their sales territory.
Adhere to regional standard profit margins and discount guidelines.
Formulate a personal sales plan that incorporates initiatives for identifying and gaining new business prospects and maximises growth within the existing customer base.
Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.
Conversion of qualified leads into customers (First Time Buyers) and develop and penetrate existing accounts (Retention and Development).
Continually develop knowledge of DHL's products/services and general commercial awareness in order to provide the best possible solutions to the customers.
Ensure all customer agreements are cost-sensitive so as to ensure a suggested minimum pricing tariff is set and adhered to. Any deviations from this tariff require management's agreement and justifications.
Control all documentation and data relating to customer visits, agreements and terms of reference to ensure that customer information is maintained accurately in the customer database.
Analyse and monitor customer data to measure success and identify fluctuations/trends so as to decide on the relevant actions to be taken.
REQUIREMENTS
3 years' experience in sales express, freight, and logistics.
Presentation skills: advanced
Communication skills: advanced
Language: Vietnamese & English (fluent), speaking fluently in Japanese, Korean, Chinese is a plus
Educational Qualifications: Bachelor's Degree
BENEFITS
Multifarious benefit programs.
Strong career support & lots of opportunities in an international environment.
Training: both online and offline with Global DHL Standards.
Coaching & Feedback culture allows you to advance further in short-term and long-term development goals.
Working together based on DHL values of "Respect and Results".
Diverse engagement activities under "Best Day Everyday" - our Health & Well-being program.
Employee hobby clubs, sports championships.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 23/11/2025
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
OPERATIONS INTERN - HCM
Địa điểm: Hồ Chí Minh - Tính chất công việc: Thực tập; Toàn thời gian - Chuyên môn: Dịch vụ khách hàng/ Vận hành; Xuất nhập khẩu, Logistics - Kinh nghiệm: Không cần kinh nghiệm - Đừng lo! Chúng tôi sẽ đào tạo bạn từ đầu. Có kinh nghiệm là điểm cộng! - Mức lương: Thỏa thuận
JOB DESCRIPTION
Help the Service Center Manager with daily operations and shipment processing.
Assist with tracking inventory and fulfilling orders.
Support safety and quality standards in the service center.
Work with team members to improve workflow and efficiency.
Help prepare reports related to service center performance.
Provide customer service support by answering questions and assisting customers.
Support the service center manager regarding pick-up and delivery project improvement.
REQUIREMENTS
Recent graduate or currently pursuing a degree in Logistics, or a related field.
Data analysis and visualization skill.
Good at English, both in writing and speaking.
Good at Microsoft Office (Excel, Word, PowerPoint).
Strong communication skills and a team player.
Eager to learn and take on new challenges.
BENEFITS
Strong career support & lots of opportunities in an international environment.
Professional coaching & feedback culture.
Respect and Results Culture.
Multifarious engagement activities under "Best Day Everyday Everyday" - our Health & Well-being program.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 23/11/2025
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
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