[HCM/HN] Relationship Manager ( Chuyên Viên Quan Hệ Khách Hàng - Mảng Cho Vay Mua Xe)

I. Job Summary:
• The job holder is to attain everyday sales target and surpass expectations of customers and acting proactively in building, maintaining the long-term relationship with Car Showrooms/Car Dealers.
• The role is responsible for seeking possible opportunities to promote and cross sales other products such as: personal loan, insurance....
II. Key Accountabilities:
• Build and maintain relationships with Car Dealers and Clients.
• Conduct business reviews to ensure clients are satisfied with their products and services.
• Alert the other sales team members to opportunities for further sales within key clients.
• Let customers know about other company products
• Achieve client relationship targets and KPI's as set by the Line Manager.
• Work closely with other departments to effectively complete Auto loan process.
• Escalate and resolve areas of concern as raised by Car Dealers and Clients.
• Carry out client satisfaction surveys and reviews.
• Liaise with internal departments to ensure client needs are fulfilled effectively.