[hcm/hp] - temp 3 months - Customer Service documentation/ cargo planning/ booking

Roles & Responsibilities*
• Execute established processes and audit measures to support and meet customers' requirements at agreed level.
• Execute and adhere to customers service requirements from LPs/FAPs to Bookings, Cargo movement, Data Transmission, Invoicing.
• Problem Resolution - ensure issues are tackled immediately and escalate to customer service supervisor/manager when there are potential costs impact and service issues.
• Review and propose processes which will help to achieve cost savings and ensure profitability
• Monitor established processes and audit measures to support and meet customers' requirements at agreed level.
• Ensure periodic variances explanations for KPI performance measurement are provided in timely and accurate manner.
• Periodic review of costs and revenue, and ensure APLL continues to make money in all service provided.
• Continuously identify service gaps, make recommendations and implement solutions to enhance greater customers' satisfaction.
• Continuously intensify relationship with vendors and customers in order to maintain and protect company business.
• Oversee and maintain team reports, ensure required reports / data are provided in timely and accurate manner.
• Support CSS in managing carriers, forwarders, other service providers to ensure compliance to customers' requirements.
• Plan, schedule, coordinate and set priorities work for the team, ensure proper assignment and adequate manning of facilities.
• Support and develop Vendor Logistics Program with the aim of deepening business relationship and securing new businesses.