IT Service Assistant Manager

Công Ty TNHH Vòng Tròn Đỏ (Circle K)

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 17/06/2022

Chi tiết công việc
Giới thiệu công ty

Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:

Việc làm Assistant Manager

I. Job Purpose:

To support IT Operations Manager in discharging his/ her duties and responsibilities on
the IT Services function.
Leading the IT technical support team to provide excellent customer services and
resolve the IT technical issues.
In charge of the IT Services team, and oversees all IT services activities in the
department on the daily basis.
Interacts with internal users of all levels to help resolve IT-related issues and provide
advices / solutions in a timely manner.
Follow up with internal customers to identify areas of improvement.
Builds and maintains good relationship with IT service providers and manages the
hardware and software products support and maintenance.
Provide timely services level analysis to top management base on systematic tools or
programs.

II. Job Accountabilities;

Manage the technical, admin and services team and evaluate performance.
Act as the main IT contact person for any escalation of user service support issues and
provide consultative advices to all level of users.
Contribute to improve customer support by actively responding to queries and handling
complaints.
Monitor and evaluate current system problems in business process and the retail POS
system.
Provide IT service to all departments in the Corporate.
Supporting members in IT department to solve user problems.
Monitoring working schedule of IT members in department.
Coordinate with IT members to implement and manage IT projects.
Ensure all procedures related to Information & Communication Technology and data
security/integrity is being followed.

III. Qualifications:

Degree/Diploma in IT / Computer System / IT Technology
Minimum 5 years relevant working experience, Help Desk experience is an advantage
Having a rich hand-on experience in management of IT Infrastructure (medium/big
scale) and deployment of IT Projects.
Knowledge about retail business process is an advantage
Good spoken and written English skills are essential
Good interpersonal skills, resourceful with positive working attitude
Able to work proactively and under pressure. 5-10 years of experience in implementing
and managing the Information System (medium and large scale).
Ability to analyze and troubleshoot risk. Having expertise in troubleshoot and resolve
problems relating to IT Infrastructure.
Deep knowledge and hand-on experience in ITIL, Cloud technology, AD, Office 365,
Network Security, VMWare, Routing, Switching, Firewall, SAN, NAS, Backup
system...

IV. Application instructions:

Send directly via e-mail: [protected info]

V. Contact:

Phone number: ([protected info] (please contact Recruitment team)

Thông tin chung

Ngày hết hạn: 17/06/2022
Thu nhập: Thỏa thuận

Giới thiệu công ty Xem trang công ty

Bắt đầu từ năm 1951 tại bang Texas, Mỹ, tới nay, Circle K đã trở thành một trong những thương hiệu cửa hàng tiện lợi uy tín rộng khắp, nổi tiếng trên toàn thế giới vì chất lượng sản phẩm và dịch vụ chăm sóc khách hàng tuyệt vời với hơn 16.000 cửa hàng, bao gồm:

Hơn 14.800 cửa hàng do công ty điều hành hoạt động tại Mỹ, Canada, Đan Mạch, Na Uy & Đông Âu
Hơn 2.380 cửa hàng Circle K nhượng quyền hoạt động tại nhiều nước khác nhau trên thế giới, gồm: Campuchia, Trung Quốc, Hy Lạp, đảo Guam,...

Quy mô công ty

Từ 1000 - 5000 nhân viên

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