HCM - Operation Specialist (Flying Tiger)

I. JOB BRIEF:
Operation Specialist will be responsible for overall daily operation of all assigned stores, ensuring excellent customer services are provided and the sales target are met. This position will also be responsible to train, coach, and motivate staff to perform their duties at their best.
II. JOB RELATION:
1. Direct superior: Brand Manager, Group Brand Director
2. Direct reports: Store team
3. Major internal communication:
4. Major external communications:
III. DETAILED JOB DESCRIPTION:
1. Business performance
- P&L responsibility for Store Operations.
- Optimize cost spend and maximize revenue.
- Implement the global Flying Tiger Copenhagen store concept through the Store Operations Manual and ensure implementation in all stores. Reporting on implementation to be closely followed through applicable platforms (Instore Excellence app)
- Organize sales competitions and drive retail excellence in market.
- Responsibility for the working environment, complying with local labor rules and guidelines.
- Support complaint resolution and customer service when products issues are identified, escalating to Zebra A/S as required.
2. Leadership:
- Hire new Area Managers and handle replacements, if needed
- Regularly mentor, coach, and support Area Managers towards maximum performance
- Approve salaries and staff hours for all store staff.
- Leads from the field where 50-70% of their time is spent.
- Setting objectives and establishing framework and processes for the Area Managers according to global Flying Tiger Copenhagen standards.
- Ensure Area Managers are trained to optimise the business opportunities presented within the Flying Tiger Copenhagen concept and the Store Operations Manual.
3. Budget overview, reporting/ accounting:
- Check invoices and approve their final payment.
- Check, approve and sign reports, including annual report for their market. (Partner discretion)
- Comment on monthly business reporting
4. Store Portfolio:
- Plan store renovation plans + carries out day-to-day maintenance including budget administration together with local Property & Expansion team.
- (Remaining store portfolio in handled by local Property & Expansion team, including creating expansion & consolidation plans, find opportunities for new store locations, open/ close sites, and negotiate terms for new/ renewed contracts with landlords)