About the job
NIQ, the world's leading consumer intelligence company, reveals new pathways to growth for retailers and consumer goods manufacturers. With operations in more than 100 countries, NIQ delivers the most complete and clear understanding of consumer buying behavior through an advanced business intelligence platform with integrated predictive analytics. NIQ delivers the Full View.
NIQ was founded in 1923 and is an Advent International portfolio company. For more information, visit [protected info]
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Job Description
NIQ Customer Support team is focusing on building positive customer experiences by offering outstanding customer-centric service, support resolution on customers' concerns in a timely and consistent manner.
This role drives loyalty and empowerment to enhance our customers' use of our data and tools through specialty expertise, engagement and solutions; and serves as a liaison between the Commercial team, Quality Assurance, and Operations.
Responsibilities
Drive customer loyalty by providing digital support and servicing to customers via NIQ Service Suite (One Stop Portal for Clients' Request), working together with Global Customer Service Center
Build, upload and manage local knowledge articles reflecting the latest local service evolution in NIQ Service Suite platform
Provide clear and accurate responses as well as market expertise to stakeholders
Achieve competency in NIQ proprietary data mining platform and drive customers' usage and adoption
Communicate on Product Enhancement, Universe Update & Delivery Details to stakeholders
Coordinate both local and international sales requests as part of NIQ global network, driving NIQ's bottom line across the organization
Spearhead improvement projects to drive process optimization and uphold globally acclaimed NIQ data standards
Qualifications
Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. You're known for your impeccable organization. Connecting with key internal stakeholders and clients matters to you, and that motivates you to take initiative and continue seeking a streamlined approach. Embracing utilization of digital and cloud services. You're always looking for what's next.
Fresh graduate or with up to 1 year of experience in a relevant field which requires communication and analytical skills (e.g., account management, client servicing, business/ market analyst, etc.)
A candidate who is intrigued about working in the leading global information and measurement company
Open for change, integrity & client-centric mindset
Good communication, visualization & presentation skills - interested in storytelling techniques
Ability to work independently and in a team within a virtual environment
Good interpersonal skills are a must
Business English knowledge, both verbal and written
Proficient in Microsoft Office applications
Additional advantages: Knowledge of research techniques and methodologies would be an advantage.
Additional Information
Our Benefits
Flexible working environment
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ's principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ's AI Safety Policies and Guiding Principles: [protected info]
About NIQ
NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full ViewTM. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.
For more information, visit [protected info]
Want to keep up with our latest updates?
Follow us on: LinkedIn | Instagram | Twitter | Facebook
Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the [protected info]
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