[HCM] Trung Tâm Đào Tạo Ielts KTDC Tuyển Dụng Tư Vấn Viên Program & Student Services Full-time 2026

COMPANY INTRODUCTION
Địa điểm: Hồ Chí Minh - Loại hình công ty: Công ty Việt Nam - Lĩnh vực kinh doanh: Giáo Dục, Đào Tạo - Quy mô công ty: Nhỏ (< 49 người có BHXH) - Website: [protected info] - Fanpage: [protected info]
KTDC IELTS là tổ chức giáo dục được thành lập vào năm 2009, chuyên tập trung đào tạo IELTS. Suốt những năm qua, KTDC luôn được khách hàng đánh giá là một trong những trung tâm IELTS có chất lượng đào tạo cao tại Việt Nam. Và cho đến nay, KTDC tiếp tục duy trì tiêu chuẩn đó và gìn giữ sự hài lòng thông qua chất lượng giáo dục và dịch vụ khách hàng mà KTDC cung cấp.
Program Consultant & Student Services Executive
Địa điểm: Hồ Chí Minh - Tính chất công việc: Toàn thời gian - Chuyên môn: Dịch vụ khách hàng/ Vận hành - Kinh nghiệm: Không cần kinh nghiệm - Đừng lo! Chúng tôi sẽ đào tạo bạn từ đầu. Có kinh nghiệm là điểm cộng! - Mức lương: Thỏa thuận
JOB DESCRIPTION
Summary
We're looking for a passionate, driven Program Consultant & Service Representative to join our dynamic team at KTDC. In this role, you'll engage
with prospective and current students, promoting our IELTS courses and guiding
them through every step of their educational journey. Working closely with our
Service and Marketing teams, you'll help drive enrollment, achieve sales goals,
and contribute to KTDC's continued growth.
Key
Responsibilities
1.
Consulting & Relationship Building
-
Reach out to
prospective students, advise on IELTS course options, and guide them through
enrollment.
-
Design
personalized learning pathways aligned with each student's goals.
-
Ensure a
seamless onboarding experience - from registration and payment to class
scheduling.
2.
Customer Care
& Retention
-
Serve as the
primary point of contact for current students, monitoring progress and
responding promptly to feedback and concerns.
-
Drive
re-enrollment and identify opportunities to add value and grow revenue from
existing students.
-
Handle
inquiries and complaints professionally, ensuring high satisfaction at every
touchpoint.
3.
Business Performance
-
Achieve assigned KPIs (enrollment targets,
re-enrollment rate, Lead-to-Registration conversion, etc.).
-
Build lasting relationships with customers,
increase referral opportunities, and contribute to the team's overall goals.
4.
Collaboration & Continuous Improvement
-
Partner with Academic, Marketing, and teaching
teams to deliver a consistent, high-quality customer experience.
-
Suggest improvements to enhance service
quality and operational efficiency.
-
Support sales, customer care, and
administrative tasks as needed.
REQUIREMENTS
Qualifications
-
College degree or higher, preferably in Sales,
Business, or a related field.
-
Excellent communication, interpersonal, and
persuasion skills.
-
Proficient in Microsoft Office (Word, Excel)
and general computer/internet use.
-
Proactive, results-oriented, and able to
perform well under pressure and meet deadlines.
-
Reliable, honest, and a strong team player
with a positive attitude.
-
Friendly and patient, with genuine
attentiveness to students from diverse backgrounds.
-
Prior experience in a similar role is a plus.
BENEFITS
Benefits
- What's in it for you
-
Competitive
salary, negotiable based on your experience.
- International
health insurance package once you successfully complete your probation
period in addition to full statutory health, social, and unemployment insurance
under Vietnamese labor law
-
Access
to English courses at KTDC - learn from the same expert trainers as our
students.
-
Developmental
coaching and mentoring from your Team Leader, with a clear pathway toward
Senior and Team Leader roles
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 30/8/2026
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW