[HCM] Ví Điện Tử ShopeePay Tuyển Dụng Customer Service Officer Full-time 2023

Job Description
Receive and solve CS escalation tickets daily from Shopee team or support requests from bank partners as aligned SOPs.
Daily review CS tickets backlog of Credit products.
Alert and report to up-level in case there are any issues/bugs on the app and system that may affect our user experience.
Request Shopee team to make outbound call/email to users for supporting ad-hoc cases.
Communicate and collaborate with stakeholders to keep track of the issue-solving process and ensure to keep SLA.
Other tasks assigned by the Team leader.
Requirements
At least 1-2 year experience in a tech start-up (e-commerce, fintech) for a customer service/experience or operation role.
Have knowledges/experiences in credit & banking, transactions & orders processing Strong proficiency in Microsoft Excel, Google Sheets and Google Slides, etc.
Ability to work under pressure and analyze problems.
Critical & logical thinking, problem solving skills, flexibility in handling problems
Self-starter with a strong sense of customer service.
Good team player with a positive attitude and strong sense of integrity and responsibility
Able to adapt well to new environments and to work/cooperate with other departments.
Proficiency communication skills in English and Vietnamese (verbal and written) to coordinate with internal stakeholders across the region.
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