- Chi tiết công việc
- Giới thiệu công ty
Mô tả công việc
Responsible for all group bookings in F&B outlets
Directly liaising with Outlet Chefs and Restaurant Operations Managers to find best package for clients
Be aware of hotel and F&B promotions in order to actively up-sell Intercontinental Danang Sun PeninsulaResort
Guest experience:
Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following:
Escort guests to their preferred table or reserved table and seat guests according to restaurant standards
Take telephone bookings and document in the Reservation book according to restaurant standards
Perform Services behaviours in daily operation basic towards the guests.
Share guest feedback to the supervisor.
Handle guest's requests, or escalate to higher levels and/or relate departments when need it.
Drive buggy safely after being certified and be responsible for protecting this asset in good conditions.
Responsible business:
Be responsible in keeping our property safe and secure
Be responsible in protecting the environment such as the trees, the sea, and special species
Understand and ensure your staff understanding IHG Brand Standard related to your department
Open and close the shift, ensure effective shift hand over
Co-ordinate special projects as required, such as...
Rotate the roles (cross training) within department when required
Attending to phone queries or reservations.
Communicate reservations needs and special requests to the Managers
Coordinate reservation with Dining Reservation Department & other Hostesses.
Handle more than one task at a time.
Manage the manifest.
Handle seating cards to enable guest recognition.
Maintain guest history.
Assist guests to their tables.
Seat of guests.
Upkeep of the menus.
Coordinate and assist in service according to service standards.
Ensure a very high standard of service is held and maintain at all times.
Communicate with Headwaiter, Assistant Manager and Manager of all issues concerning outlet.
Yêu cầu công việc
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Able to speak, read and write English
Motivator & self-starter
Display initiative
Commitment to professional values
Team player
Customer / people oriented
Created / open-minded
Qualifications
High School
Experience
One year experience preferably in a hotel of similar size and complexity and including supervisory experience or training.
Quyền lợi được hưởng
Mandatory insurances in accordance with Vietnamese Law
Accidental insurance 24/24
Annual leave from 14 days, 2 days off per week
Provided uniform, duty meal and transportation
Shared accommodation (applied for non Danang residents)
HealthCare insurances for loyalty team members
IHG brand standard training
Other benefits as per the company/ IHG policies
Thông tin khác
1
Nơi làm việc
Quận Sơn Trà - Đà Nẵng
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ
Resort/ Khu Du lịch
Nhà hàng/ Bar/ Pub
Ngành nghề
Ẩm thực
Vị trí
N/A
Cập nhật
26/[protected info]
Thông tin chung
- Mức lương: Thỏa thuận
Cách thức ứng tuyển
The InterContinental® Hanoi Westlake is located on the peaceful waters of the largest lake in the city and is adjacent to the famous 800-year-old Golden Lotus (Kim Lien) Pagoda. Ideally situated just minutes from the Old Quarter, the hotel offers a welcome haven from the bustling city center.
InterContinental® Hanoi Westlake is an iconic hotel in the heart of the vibrant district of Tay Ho, offering travelers luxurious guest rooms and bespoke Club InterContinental service. Experience multi-award-winning dining at Saigon restaurant or capture a magnificent sunset at Hanoi's only overwater bar, Sunset Bar. The hotel is minutes away from the city's most alluring attractions, while at the same time offering a peaceful escape in a beautiful and iconic lakeside setting.
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