Head of Engineering - Digital Banking/Payment - ID10994

Top 3 reasons to join us
People Development
High promotion opportunities
Very attractive salary package
Job description
Responsible for end-to-end technology and product strategy and delivery for Digital Banking, Payment, and Financial Services platforms serving SMEs, Merchants, Banks, and cross-border payment ecosystems.
Act as a bridge between business strategy, customer value, regulatory compliance, and technology execution, ensuring platforms are secure, stable, scalable, and compliant, while driving innovation through modern architectures and AI-driven productivity.
Ensure that Digital Banking, Payment, and Financial Services serving SMEs and Merchants operate in accordance with committed SLAs and meet SmartPay and VPBank's development requirements while delivering an excellent customer experience.
Research and apply new tools and services to enhance customer experience.
Manage development teams and optimize resources to meet development requirements from SmartPay and VPBank business units.
Support subsidiaries and member companies within the Group and the broader ecosystem.
Your skills and experience
Technology, Product Strategy
Build and execute Technology & Product Strategy aligned with:
The digital transformation roadmap of the Bank / Group
The development strategy of the SME & Merchant ecosystem
The direction of cross-border payment expansion
Be end-to-end responsible for the development and operation of Digital Banking, Payment, and Financial Services serving SmartPay, SME, Merchant, and directly related systems in this domain.
Proactively analyze business requirements and provide appropriate solutions. Coordinate and align with product teams focusing on the digitalization of Digital Banking, Payment, and Financial Services serving SmartPay, SME, and Merchant. Develop detailed documentation to support solution implementation; develop processes, reports, charts, and formulas to help business teams understand the development and operation rules related to this domain.
Align with the overall EA architecture and the technology and development standards of IT Corp and VPBank; design, develop, and deploy solutions based on the results of requirement analysis to build applications that meet the business requirements of relevant departments within the ecosystem.
Engineering, Delivery Excellence
Build, organize, and develop multidisciplinary teams / Lead and scale multidisciplinary teams:
Frontend (Mobile, Web)
Backend & Platform Engineering
Data Science & AI/ML
DevSecOps & SRE
Infrastructure (On-premises & Multi-cloud: AWS, Azure, GCP)
Security, Risk & Compliance
Product Management
Establish and continuously improve:
SDLC & Agile frameworks
CI/CD pipelines and quality gates
Release & delivery governance
Develop detailed documentation, including analysis documents, development documents, test cases, and SOM documents for change requests within this domain.
Cooperate with the Infrastructure team to manage testing data, tools, and environments.
Security, Risk, Compliance
Take overall responsibility for technology risk management.
Ensure compliance with:
SBV regulations
PCI-DSS
ISO 27001
Data protection and privacy regulations
Design systems based on Security-by-Design principles:
IAM, encryption, and key management
Fraud detection and transaction monitoring
Secure APIs and partner integrations
Work directly with:
Internal & external auditors
Regulatory authorities
Penetration testing & security assessment teams
Study and perform periodic application version upgrades following recommendations from application providers, if any.
Perform, or coordinate with vendors/related departments to perform, load and performance testing of solutions.
Coordinate with the Infrastructure team, when required, to install, manage, and operate application systems.
Manage vendors, monitor the service quality of vendors/other service providers, and take full responsibility for the services provided.
Provide Level 2 and Level 3 support for systems related to this domain to fulfill operational requirements according to the IT Service SLA committed to other departments.
Be responsible for resolving and/or coordinating with relevant teams to resolve customer-related incidents and problems in a timely manner, minimizing the impact on business operations.
Coordinate with the Infrastructure team to collect and report statistics on the status and performance of relevant Operational Level Agreements (OLAs).
Coordinate with the Infrastructure team to ensure service stability, availability, and quality. Perform regular maintenance of relevant system applications as required.
Proactively propose improvements and changes to systems and business processes, where applicable, related to this domain.
Guide and ensure the completion of key milestones on schedule using Agile methodology, ensuring flexibility in implementation and meeting quality requirements.
Manage the development team, define KPIs for each member, and establish career development and training roadmaps. Optimize resources to ensure readiness to respond to development requirements from business teams.
Why you'll love working here
Our corporate culture is nurtured and built on six core values.
Join VPBank, you will experience a great opportunity to work in our professional environment with 'Customer Focus' and 'Trust' orientation. With more than 7.000 employees with various positions from back office to front office, we all have our clients and the priority of every position is to gain their reliance and commitment. Your contribution will be the measure of our organization's success.
We provide 'not just a Job, but a Career'. 'People Development' is chosen to be one of the most important corporation's strategy. We create product training courses and give on-the-job training for newcomers & employees as well as organize many exciting internal activities to connect people. Ambitious and eager to thrive, we also have bonus & rewards to recognize best-sellers and excellent employees.
VPBank is becoming a desirable destination for talent in the banking and finance industry. You will receive great support from your colleagues and managers with modern technology facilities. We believe that the strength raises from within, thus we create a diverse but unified, proactive and flexible working environment for enhancing our 'productivity'.
'Make the difference', you can shine bright!