Head of Spa & Wellness Zannier Bai San Ho

About the Company
Zannier Hotels creates one-of-a-kind stays and experiences, united by a desire to inspire Life's Greatest Stories. Our hotels celebrate the beauty of simplicity, the return to simple pleasures and appreciation of adventure, gastronomy and nature. Echoing the spirit of their surroundings, each new destination enraptures every sense, inviting our guests to experience enriching exchanges with local traditions, cultures and communities.
Today, we embrace a collection of five properties (including boutique hotels, resorts, lodges and private residences) in Europe, Africa and Asia.
Zannier Hotels Bai San Ho, located in Phu Yen region in Vietnam - part of the award-winning Zannier Hotels collection - is a sanctuary of authenticity, simplicity, and soul. We are seeking an inspiring Wellness Manager to lead the holistic journey at Hoa Sen Spa, where wellness is not just practiced - it's lived.
About the Role
This role blends leadership, creativity, and mindfulness - curating wellness experiences rooted in Vietnamese culture and Zannier's timeless philosophy of harmony between body, mind, and spirit. You will oversee all spa and wellness operations, including bespoke therapies, holistic workshops, and seasonal retreats. Beyond management, you will guide guests on meaningful journeys of transformation while mentoring a passionate team and collaborating with other departments to elevate the wellness vision of Zannier Hotels Bai San Ho.
Responsibilities
Lead and inspire the Spa & Wellness team with empathy and excellence.
Curate and oversee all wellness offerings, rituals, and retreat programs.
Maintain exceptional guest experience through personalized care and mindfulness-driven service.
Ensure operational efficiency, quality, and consistency in all wellness touchpoints.
Manage wellness stock, budgeting, and reporting with attention to detail.
Contribute to sales reports, forecasts, and revenue initiatives to optimize profitability.
Collaborate with other departments to integrate wellness across the guest journey.
Qualifications
Proven experience in luxury spa, wellness, or holistic environments (leadership exposure preferred).
Certification in one or more holistic disciplines (Yoga, Meditation, Reiki, Pilates, Sound Healing, etc.).
Deep understanding of holistic health, energy work, and the mind-body connection.
Strong leadership, communication, and interpersonal skills.
High level of professionalism, empathy, and guest service orientation.
Familiarity with spa software, inventory management, and performance reporting.
Passion for mindful living, cultural authenticity, and sustainable wellbeing practices.
Fluency in English required; fluency in Vietnamese or additional languages are an advantage.
Note: These positions are open to both local and international candidates who share our passion for wellness and authenticity.
Join a brand that celebrates serenity, craftsmanship, and the beauty of simplicity.