Head Sommelier

Administration
• Constantly update and print the wine list with accurate vintages, spelling, prices and available items
• Update and print the cigar list
• Check the conditions of the wine list in all the restaurants
• Issue Purchase Request
• Work closely with beverage store keeper to ensure that no items is running out
• Work closely with beverage store keeper and purchasing Manager for accuracy of the vintage ordered and received
• Provide high and low season Par Stocks
• Control and ensure that all Par Stocks are respected
• Inform Director of Food & Beverage about any price increase
• Monitor the store inventory and beverage costs
• Ensure accurate wine reference in the Micros system
• Work closely with wine supplier to develop the wine list according the guidelines of DFB
• Send working schedule to FB office
• Communicate any guest complain to Asst FB
• Handle any other daily administrative tasks
• Submit the monthly training plan to Asst FB
• Issue any needed maintenance orders
Financial and Revenue Responsibilities
• Know and communicate the beverage budget of each outlet
• Is active and work hard to reach the budget
• Minimize cost linked to F&B operations
Training and Human Resources Management
• Develop trainings in accordance to the operational needs
• Train the team according to the training plan
• Establish effective employee relations and maintains the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees
Guest Service Responsibilities
• Ensure full guest satisfaction at any time
• Stimulate guest purchasing desire
• Develop customers loyalty and recognition
• Introduce and up sell any special events / promotions
• Gather guest feedback and report to DFB
Operational Responsibilities
• Ensure full implementation of the wine and beverage selection and service relative Sofitel brand standards
• Ensure proper application in operations of all the trainings and given instructions
• Ensure proper set up, cleanliness of each beverage / wine storage room
• Ensure proper storage conditions of each bottle of wine
• Ensure excellent conditions and tidiness of the Wine Cellar
• Ensure excellent conditions and storage of each cigar
• Communicate efficiently with Pantry Manager and Outlet Manager on all out of stock wine