COMPANY INTRODUCTION
Địa điểm: Hà Nội - Loại hình công ty: Công ty Việt Nam - Lĩnh vực kinh doanh: IT (Lập trình, Công nghệ thông tin, Internet, ...); E-commerce, Thương Mại Điện Tử, Bán Hàng Online - Quy mô công ty: Vừa (50 - 249 người có BHXH) - Website: [protected info] - Fanpage: [protected info]
LitGroup JSC provides e-commerce solutions to North American and European partners. Founded in 2011, we currently own 4 brands: LitCommerce, LitExtension, LitOS, and BulkFlow.
LitExtension is our first and flagship brand - a world-leading company in eCommerce data migration services (migrating products, customers, orders, etc. between platforms such as Shopify, WooCommerce, Magento, and more). Through LitExtension, we work with thousands of global merchants and partners. Many of these customers need more than data migration - they also need support to rebuild the storefront, implement the theme, and develop custom features after (or during) the migration.
That's why LitOS was established. LitOS provides frontend migration and development services, mainly for Shopify and also WooCommerce, helping clients build, customize, and optimize their online stores with high-quality implementation and long-term support.
We are expanding and looking for an
Account Manager who is hard-working, eager to learn, detail-oriented, and responsible to support international clients and coordinate Shopify/WooCommerce development projects with our delivery team.
Working time: from Monday to Saturday Morning.
Working location: 10th Lilama Office Building, no.56 To Huu Street, Trung Van Ward, Nam Tu Liem district, Hanoi.
For more details, please visit us:
Website: [protected info] / [protected info] / [protected info] / [protected info]
Fanpage: LitGroup Careers
Account ExecutiveĐịa điểm: Hà Nội - Tính chất công việc: Toàn thời gian - Chuyên môn: Dịch vụ khách hàng/ Vận hành - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Mức lương: Từ 10 Triệu - Dưới 15 Triệu VNĐ / Tháng
JOB DESCRIPTION
As an Account Manager at LitOS, you will:
Manage communication with international clients (mainly via email/chat/calls) and maintain long-term client relationships.
Receive client requests (Shopify/theme/app/custom features), clarify requirements, and translate them into clear tasks/briefs for the internal team.
Coordinate with
developers/PM to:
assess feasibility,
estimate effort (hours),
propose solution direction,
confirm scope and deliverables.
Prepare project documents such as:
proposals/quotations,
SOW (Statement of Work),
invoices,
and follow-up items needed to kick off projects.
Track project progress at a high level (scope, timeline, revisions) and ensure smooth handover/communication between client ↔ internal team.
Follow up on approvals and payments (deposit/milestones), and support clients through change requests (if any).
Identify opportunities to upsell/cross-sell additional Shopify services when relevant (not aggressive sales; consultative support).
Update and manage client information and project status on CRM/tracking sheets.
REQUIREMENTS
Excellent English skills (especially Writing and Reading Comprehension) are essential for understanding client requests and preparing documents.
At least 1 year of experience in a client-facing role (e.g., Account Management, Customer Success, B2B Support, Project Coordination).
Strong sense of responsibility, careful with details, and able to follow processes.
Willing to learn basic e-commerce/Shopify concepts (training will be provided).
Comfortable working with documents and numbers (scope, hours, quotations).
Able to work independently, manage tasks, and follow up proactively.
Advantages (not required):
Basic knowledge of Shopify/e-commerce/IT projects.
Experience working with international clients.
BENEFITS
Total target income: 12.000.000 - 15.000.000 VND/month ( Include P1, P2, P3) + Other Support
Bonus: according to the team's Regulation.
Lunar New Year Bonus, Business performance bonus, Bonus on 30/[protected info], New Year;
Opportunity to join global eCommerce projects;
Team-building activity, Holiday trip, Regular bonding, Tea break,...
Improve English skills;
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 31/7/2026
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW