Công Ty Vivu Journeys Việt Nam Tuyển Dụng Chuyên Viên Agent Sales Full-time 2026

COMPANY INTRODUCTION
Địa điểm: Hà Nội - Loại hình công ty: Công ty Việt Nam - Lĩnh vực kinh doanh: Khác; Du lịch, Nhà hàng, khách sạn - Quy mô công ty: Vừa (50 - 249 người có BHXH) - Website: [protected info]
ABOUT VIVU JOURNEYS
An experience-based Destination Management Company operating across Europe & S.E. Asia, with offices in the UK, Vietnam & Portugal.
Vivu Journeys is a member of Thien Minh Group.
For more information, please visit our official website: [protected info]
ABOUT THIEN MINH GROUP
Founded in 1994 and headquartered in Vietnam, Thien Minh Group (TMG) is one of the leading integrated travel and hospitality groups based in Southeast Asia. The Group brings approximately 90,000 tourists to the region serving a broad range of budget to high-end travellers and hosts over 200,000 hotel guests annually. TMG offers a one-stop solution for travellers in the Southeast Asia region, providing touring activities, accommodation, cruises, transfers and transport as well as travel agency services.
Nhân Viên Đặt Dịch Vụ Du Lịch Full-time
Địa điểm: Hà Nội - Tính chất công việc: Toàn thời gian - Chuyên môn: Du lịch, Khách sạn - Kinh nghiệm: Không cần kinh nghiệm - Đừng lo! Chúng tôi sẽ đào tạo bạn từ đầu. Có kinh nghiệm là điểm cộng! - Mức lương: Thỏa thuận
JOB DESCRIPTION
POSITION PURPOSE
The role of Reservations
Executive focuses on executing the operational standards and requirements that
will drive customer satisfaction and productivity. You will be a proactive
member of the Reservations team, reporting to the Reservations Team Leader. You
will work closely with regional teams to ensure that bookings from global
clients are handled efficiently. Your key responsibilities include replying to
all inquiries within the expected turnaround time and providing excellent
customer support to ensure the booking process is correct. You are expected to
have a thorough understanding of the client's brand, expectations, and
standards, and possess a strong drive for success.
JOB SPECIFICATIONS
Reservations:
Work
closely with the Operations team to confirm bookings and services.
Double-check
itineraries, bookings, and vouchers for accuracy before sending confirmations.
Handle
special requests like dietary needs, accessibility, or event arrangements.
Input
and update all bookings in the system accurately.
Monitor
deadlines for deposits, payments, and cancellations to avoid issues.
Coordinate
with suppliers to confirm services and secure the best rates.
Collaborate
with Sales and Operations teams to provide seamless services.
Provide hotline
support during and outside working hours.
Share
destination updates and new ideas to improve team performance.
Participate in training to stay informed about new systems and products.
Support:
Carry
out additional tasks assigned by the Team Leader, such as training new team members,
providing backup support, preparing reports, and loading documents, etc.
Maintain transparent
communication by sharing updates, feedback, and operational insights with
relevant teams.
Self-Development:
Maintain up-to-date knowledge of company
products, destinations, systems, and procedures.
Actively seek feedback to enhance individual
performance and professional growth.
Participate in training programs to strengthen
technical, commercial, and operational competencies.
Demonstrate a proactive learning mindset and actively contribute to new
initiatives and projects.
REQUIREMENTS
QUALIFICATIONS
AND EXPERIENCE
Degree in tourism or hospitality management or a related field; fresh
graduates are acceptable.
Good command
of both written and spoken English.
Must be
proficient in using technology and working with software applications.
High degree of
customer service and satisfaction.
Personal
travel or operational experience in one or more destinations where Vivu
Journeys operates is highly appreciated.
Desirable:
Experience in working under pressure/ multi-tasking.
SKILLS AND
ATTRIBUTES
Solid teamwork
and communication (both verbal and written) skills.
Flexible and
able to work with uncertainties and changing priorities.
Ability to problem-solve and make decisions.
Multi-tasking.
Excellent
interpersonal and presentation skills across a variety of cultures.
A self-starter
able to work independently and as part of a team to meet deadlines and targets.
Ability to
work outside normal office hours when required.
Customer-centric with commitment to high standards of service delivery.
High attention
to detail & strong time/priority management skills.
Personally
aligned with Vivu Journeys values.
- Hungry -
self-motivated and diligent, constantly thinking about the next step and the
next opportunity.
- Humble - quick
to point out the contributions of others, share credit, emphasise team over
self and define success collectively rather than individually.
- Smart - good
judgment and intuition around the subtleties of group dynamics and the impact
of your words and actions.
Working hours:
[protected info].
BENEFITS
Generous annual leave: 16 annual leave days, 10 sick leave days, and 1 day of birthday leave.
Personal Health Insurance and 24/7 Personal Accident Insurance.
Complimentary two-night Hotel stay at TMG properties.
Exclusive travel with discounted rates for TMG staff, including our cruises, hotels and F&B.
Core working hours: 8 hours per day Monday - Friday.
Educational trips; training courses with great career development opportunities.
Vibrant culture and working environment.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 22/11/2026
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW