HN - CRM EXECUTIVE (PRESITAGE CLIENT)/ CHUYÊN VIÊN CRM (KHÁCH HÀNG TRỌNG ĐIỂM)

* Loyalty Program Management:
- Execute loyalty programs tailored to VIP clients, ensuring they feel valued and appreciated
- Implement personalized communication strategies to enhance client engagement and satisfaction
- Monitor program effectiveness through metrics and feedback, making data-driven adjustments as necessary
- Help with logistics, guest list management, communication, coordination & ROI of VIP events
- Oversee gifting inventory and track CRM spending budget
- Data Analysis and Insights:
- Client database maintenance, deduplication & data capture process optimization
- Utilize CRM tools to analyze client data and behavior, identifying opportunities for targeted marketing and service improvements
- Generate reports and insights to inform strategic decisions aimed at maximizing client retention and lifetime value
- Track KPIs and measure the success of CRM initiatives
* Cross-functional Collaboration:
- Collaborate closely with marketing, sales, and client experience management teams to align CRM strategies with overall business objectives
* Loyalty Program Management:
- Execute loyalty programs tailored to VIP clients, ensuring they feel valued and appreciated
- Implement personalized communication strategies to enhance client engagement and satisfaction
- Monitor program effectiveness through metrics and feedback, making data-driven adjustments as necessary
- Help with logistics, guest list management, communication, coordination & ROI of VIP events
- Oversee gifting inventory and track CRM spending budget
* Data Analysis and Insights:
- Client database maintenance, deduplication & data capture process optimization
- Utilize CRM tools to analyze client data and behavior, identifying opportunities for targeted marketing and service improvements
- Generate reports and insights to inform strategic decisions aimed at maximizing client retention and lifetime value
- Track KPIs and measure the success of CRM initiatives
* Cross-functional Collaboration:
- Collaborate closely with marketing, sales, and client experience management teams to align CRM strategies with overall business objectives
- Coordinate with retail operations to ensure seamless execution of VIP client services across all touchpoints
- Work closely with the IT department to build up, integrate and optimize CRM systems
- Continuous Improvement:
- Stay abreast of industry trends and best practices in CRM and luxury retail
- Proactively suggest and implement enhancements to CRM processes and loyalty initiatives to drive continuous improvement