HN - CRM EXECUTIVE (PRESITAGE CLIENT)/ CHUYÊN VIÊN CRM (KHÁCH HÀNG TRỌNG ĐIỂM)Tam Son International Joint Stock Company
Nơi làm việc: Hà Nội
Ngành nghề: IT phần mềm, Thống kê, Marketing - PR, Giao Dịch Khách Hàng, Marketing / Truyền thông / Quảng cáo, Dịch vụ, Thời trang
Thu nhập: Thương lượng
Hình thức: Toàn thời gian
Ngày đăng: 18/11/2024
Hạn nộp: 02/12/2024
Mô tả công việc
* Loyalty Program Management:
- Execute loyalty programs tailored to VIP clients, ensuring they feel valued and appreciated
- Implement personalized communication strategies to enhance client engagement and satisfaction
- Monitor program effectiveness through metrics and feedback, making data-driven adjustments as necessary
- Help with logistics, guest list management, communication, coordination & ROI of VIP events
- Oversee gifting inventory and track CRM spending budget
- Data Analysis and Insights:
- Client database maintenance, deduplication & data capture process optimization
- Utilize CRM tools to analyze client data and behavior, identifying opportunities for targeted marketing and service improvements
- Generate reports and insights to inform strategic decisions aimed at maximizing client retention and lifetime value
- Track KPIs and measure the success of CRM initiatives
* Cross-functional Collaboration:
- Collaborate closely with marketing, sales, and client experience management teams to align CRM strategies with overall business objectives
* Loyalty Program Management:
- Execute loyalty programs tailored to VIP clients, ensuring they feel valued and appreciated
- Implement personalized communication strategies to enhance client engagement and satisfaction
- Monitor program effectiveness through metrics and feedback, making data-driven adjustments as necessary
- Help with logistics, guest list management, communication, coordination & ROI of VIP events
- Oversee gifting inventory and track CRM spending budget
* Data Analysis and Insights:
- Client database maintenance, deduplication & data capture process optimization
- Utilize CRM tools to analyze client data and behavior, identifying opportunities for targeted marketing and service improvements
- Generate reports and insights to inform strategic decisions aimed at maximizing client retention and lifetime value
- Track KPIs and measure the success of CRM initiatives
* Cross-functional Collaboration:
- Collaborate closely with marketing, sales, and client experience management teams to align CRM strategies with overall business objectives
- Coordinate with retail operations to ensure seamless execution of VIP client services across all touchpoints
- Work closely with the IT department to build up, integrate and optimize CRM systems
- Continuous Improvement:
- Stay abreast of industry trends and best practices in CRM and luxury retail
- Proactively suggest and implement enhancements to CRM processes and loyalty initiatives to drive continuous improvement
- Execute loyalty programs tailored to VIP clients, ensuring they feel valued and appreciated
- Implement personalized communication strategies to enhance client engagement and satisfaction
- Monitor program effectiveness through metrics and feedback, making data-driven adjustments as necessary
- Help with logistics, guest list management, communication, coordination & ROI of VIP events
- Oversee gifting inventory and track CRM spending budget
- Data Analysis and Insights:
- Client database maintenance, deduplication & data capture process optimization
- Utilize CRM tools to analyze client data and behavior, identifying opportunities for targeted marketing and service improvements
- Generate reports and insights to inform strategic decisions aimed at maximizing client retention and lifetime value
- Track KPIs and measure the success of CRM initiatives
* Cross-functional Collaboration:
- Collaborate closely with marketing, sales, and client experience management teams to align CRM strategies with overall business objectives
* Loyalty Program Management:
- Execute loyalty programs tailored to VIP clients, ensuring they feel valued and appreciated
- Implement personalized communication strategies to enhance client engagement and satisfaction
- Monitor program effectiveness through metrics and feedback, making data-driven adjustments as necessary
- Help with logistics, guest list management, communication, coordination & ROI of VIP events
- Oversee gifting inventory and track CRM spending budget
* Data Analysis and Insights:
- Client database maintenance, deduplication & data capture process optimization
- Utilize CRM tools to analyze client data and behavior, identifying opportunities for targeted marketing and service improvements
- Generate reports and insights to inform strategic decisions aimed at maximizing client retention and lifetime value
- Track KPIs and measure the success of CRM initiatives
* Cross-functional Collaboration:
- Collaborate closely with marketing, sales, and client experience management teams to align CRM strategies with overall business objectives
- Coordinate with retail operations to ensure seamless execution of VIP client services across all touchpoints
- Work closely with the IT department to build up, integrate and optimize CRM systems
- Continuous Improvement:
- Stay abreast of industry trends and best practices in CRM and luxury retail
- Proactively suggest and implement enhancements to CRM processes and loyalty initiatives to drive continuous improvement
Yêu cầu
- Customer connectedness and customer centric mindset
- Proven experience in CRM, preferably within the luxury retail sector
- Demonstrated success in managing VIP client relationships and loyalty programs
- Exceptional interpersonal and communication skills, capable of engaging with high-profile clients effectively
- Strong analytical mindset with the ability to interpret data and draw actionable insights
- Ability to manage multiple priorities and deadlines in a fast-paced environment
- Creative thinker with a passion for developing innovative CRM strategies to enhance client satisfaction and loyalty
- High level of attention to details
- Proficiency in CRM software and Microsoft Office Suite
- Bachelor's degree in Marketing, Business Administration, or a related field; additional certifications in CRM or Client Experience Management are advantageous
- Business proficient English (B2 Business Vantage or IELTS 6.5)
- Proven experience in CRM, preferably within the luxury retail sector
- Demonstrated success in managing VIP client relationships and loyalty programs
- Exceptional interpersonal and communication skills, capable of engaging with high-profile clients effectively
- Strong analytical mindset with the ability to interpret data and draw actionable insights
- Ability to manage multiple priorities and deadlines in a fast-paced environment
- Creative thinker with a passion for developing innovative CRM strategies to enhance client satisfaction and loyalty
- High level of attention to details
- Proficiency in CRM software and Microsoft Office Suite
- Bachelor's degree in Marketing, Business Administration, or a related field; additional certifications in CRM or Client Experience Management are advantageous
- Business proficient English (B2 Business Vantage or IELTS 6.5)
Thông tin khác
Quận Hai Bà Trưng,
Hà Nội
Hà Nội
Giới thiệu công ty
Tam Son International Joint Stock Company việc làm
No. 21, Alley 2, Le Van Huu Street, Hai Ba Trung Dist., Hanoi, Vietnam / 35 Nguyen Hue Street, Ben Nghe, Dist. 1, HCMC.
Quy mô: Từ 101 - 500 nhân viên
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Vị trí HN - CRM EXECUTIVE (PRESITAGE CLIENT)/ CHUYÊN VIÊN CRM (KHÁCH HÀNG TRỌNG ĐIỂM) do công ty Tam Son International Joint Stock Company tuyển dụng tại Hà Nội, Joboko tự động tổng hợp mức lương Thương lượng, tìm thêm việc làm về HN - CRM EXECUTIVE (PRESITAGE CLIENT)/ CHUYÊN VIÊN CRM (KHÁCH HÀNG TRỌNG ĐIỂM) hoặc công ty Tam Son International Joint Stock Company ở các link phía trên
Giới thiệu công ty
Tam Son International Joint Stock Company việc làm
No. 21, Alley 2, Le Van Huu Street, Hai Ba Trung Dist., Hanoi, Vietnam / 35 Nguyen Hue Street, Ben Nghe, Dist. 1, HCMC.
Quy mô: Từ 101 - 500 nhân viên