Host - Front Office (Reception) - Hyatt Centric City Centre Kuala Lumpur

To provide courteous, professional,
efficient and flexible service consistent with the hotel's policies in order to maximize guest satisfaction.
To be entirely flexible and be able to be rotated within the different sub
departments of the Rooms division, or any other departments as assigned and as
necessary.
To ensure that the guests are offered
the highest level of personalized service at all times and to report guest complaints or problems to
supervisors if no immediate solution can be found and assure follow up with guests. Awareness of hotel
activities and a proper handover of the pending points for next shift's follow up and action is crucial.
To be aware of all hotel services,
facilities, and promotions, and knowledgeable of upselling techniques. To balance the cash report and
remittance envelop at the end of the shift, perform opening and closing procedures, and ensure that the
Assistant Manager - Front Office signs all rebates and paid out vouchers with a
clear explanation. To check and update the allocation of rooms for all guests
and follow up on the special requirements requested by the guests. To maintain
a regular contact with long stay and suite guests to ensure their stays are an
enjoyable one.
General responsibilities are to
maintain a high standard of grooming and hygiene at all times, to maintain a
good rapport and working relationship with colleagues and all other
departments. Full support to Supervisors and team is essential, for any other
reasonable duties and responsibilities are assigned.