Hostess (Nhân Viên Tiếp Đón)

- Confidently know the food and beverage menu contents and explain them in detail to guests.
- Understand dietary requirements and offer appropriate suggestions.
- Correctly label buffet dishes.
- Keep buffet areas clean at all times.
- Complete TBS checklists on product knowledge.
- Make suggestions on the menu that might suit guests of different nationalities.
- Familiarize with menu items of all other outlets to recommend guests to other outlets.
- Ensure that everything is clean and tidy, ready for guests to enter the restaurant.
- Undertake steps to ensure that the cashiers' desk is ready and set for service.
- Check reservations with the Supervisor / Manager and confirm any large bookings for the next service period.
- Has basic computer knowledge ie. Words, Excel & PowerPoint.
- Able to make market or competitor survey.
- Assist Bar Attendants and kitchen staff where required and carry out any reasonable duties requested by the Supervisor / Manager.
- Complete the TBS checklist on preparing the restaurant for service.
- Greet guests with smiles and offer assistance with coats, bags, etc., introducing yourself.
- Escort guests to a table and ask if they would prefer a smoking or non-smoking table.
- Greet all guests who walk past your outlet and offer them menus to view when appropriate.
- Offer the newspapers to all breakfast guests and any single diners.
- Ensure that all service procedures are carried out to the standards required.
- Accommodate any guest request or offer appropriate alternatives.
- Follow-up on any guest questions or queries immediately, and if you don't have the answer, check with your Supervisor / Manager.
- When passing by guest tables, check if they require service.
- Smile and greet all guests as they enter and exit the restaurant, even if they are not designated to your section.
- Make sure that all areas are cleaned and maintained in accordance with operating procedures.
- Positively end the guests experience by checking on their satisfaction.
- Assist with guests' coats and bags as they leave, thanking all guests and wishing them a pleasant day.
- Understand relevant OH&S legislations and their implications on the operation of the department.
- Ensure that safe and healthy working practices are observed throughout the service.
- Report any accidents / incidents to the Supervisor / Manager.
- Ensure that the Food & Beverage mission is established and instilled in you and all team members.
- Carry out any other reasonable duties and responsibilities as assigned.
* BENEFITS:
- Competitive salary
- Insurance as labor law (apply from starting date)
- Heath Care Insurance (24/7)
- 12 - 14 Annual Leaves
- Working hours: 8 hours/ day, 2 days off per week
- Relocation, home leave ticket, repatriation allowances
- Accommodation, uniform, transportation, meals
- Pre-opening Service Charge
- Others benefits.