[HOT OPPORTUNITY] BUSINESS ANALYST LEAD (CRM & AI-INTEGRATED ECOSYSTEMS) - HANOI CAPITAL

Position: Business Analyst Lead (BA Lead - CRM & Sales Intelligence Platforms)
Client / Partner: Advanced Sales Intelligence & Cloud Platform Innovator (Confidential Client)
Location: Hanoi (Full-time)
Compensation & Benefits: Executive-level salary package, performance bonuses, and clear leadership growth pathways
ROLE OVERVIEW & CLIENT PROFILE:
We are partnering with an enterprise technology firm based in Hanoi that is engineering next-generation, AI-native CRM and Sales Intelligence platforms. We are looking for an experienced Business Analyst Lead to interface directly with Board Members and C-level executives to define core product vision and AI-enabled business workflows.
KEY RESPONSIBILITIES
C-Suite Advisory & Stakeholder Alignment: Partner directly with the Board of Directors, C-suite executives, and business divisions to define and align CRM business requirements and manage stakeholder expectations.
Core Application & AI Roadmap: Steer CRM core business logic and design the integration of cutting-edge AI capabilities into commercial business processes.
Team Leadership & Delivery Management: Lead, mentor, and allocate work across a team of 3-5 Business Analysts; collaborate with Solution Architects and Engineering leads to translate business needs into product roadmaps.
Documentation & UAT Leadership: Author, review, and approve critical business artifacts (BRD, SRS, Backlog, Wireframes, ERD); oversee UAT strategy and lead customer system handovers.
CANDIDATE REQUIREMENTS
Minimum 5 years of experience as a Business Analyst, including a proven track record leading teams of 3-5 members.
Experience successfully delivering at least one comprehensive CRM implementation (B2B CRM strongly preferred) or large-scale enterprise business platform.
Hands-on exposure to AI-integrated or AI-native business systems.
Superior negotiation, presentation, stakeholder management, and solution-oriented thinking skills.
Strong technical background with databases, APIs, JSON structures, SDLC, and Agile/Scrum delivery.