Hotel Director of Operations

Mô tả Công việc
Managerial
• Oversee day-to-day operations of IMPERIAL Complex Vung Tau, ensuring highest quality of operations and services.
• Participate and actively give recommendation in regular revenue strategy meeting and implement actions relevant to hotel operations.
• Ensure highest service quality at the IMPERIAL Complex in order to meet and exceed guest expectation.
• Focus on people and people development including:
+ Coaching and mentoring hotel management team to ensure career progression and development.
+ Define training program for the training the front-line staff along with the HR team/other external vendors.
+ Approve training programs of staff and managers.
+ Responsible for hiring, managing of managerial positions.
• Manage financial activities including:
+ Develop budgets for the IMPERIAL Complex.
+ Set revenue, costs and profit targets for the IMPERIAL Complex and ensure achievement of targets.
+ Coordinate with relevant operational department managers to identify and realize revenue enhancement opportunities.
+ Ensure costs are controlled throughout operational departments at the IMPERIAL Complex and oversee regular analysis to highlight problem areas and take
appropriate actions.
+ Interact and co-ordinate with other functions such as finance, IT, HR to ensure smooth functioning of the IMPERIAL Complex operations.
Technical
• Work together with the Managers to handle key property issues, including capital project, customer service and refurbishment through regular briefings and communication alignment meetings.
• Respond to periodical audit results and/or customer's feedback to ensure continuous improvement opportunities are recognized and realized.
• Manage facility management vendors to ensure service quality standard.
Other responsibilities:
+ Ensure compliances, safety and risk mitigation measures are in place and adhered to.
+ Maintain property's safety and security procedures