IELTS Customer Service Officer
Công ty TNHH Giáo dục IDP (Việt Nam)
Địa điểm làm việc: Hồ Chí Minh
Hết hạn: 13/12/2024
- Chi tiết công việc
- Giới thiệu công ty
Thu nhập: 13 - 15 triệu
Loại hình: Toàn thời gian
Chức vụ: Nhân viên
Kinh nghiệm: 2 năm
Mô tả công việc
Answer first level enquiries received in person, by mail, email or telephone on relevant aspects of IDP IELTS in a friendly and professional manner.
Instruct and register IELTS test takers from different sources.
Handle other test-related requests from test takers when needed.
Cross-sell relevant IDP services where appropriate.
Process all and handle relevant first level feedback and comments in a timely and professional manner.
Process other relevant administrative procedures (payment confirmation, test fee refund, additional results, etc.).
Make sure that information brochures/ leaflets are available on all information at all the time for customers.
Maintain filing system of IELTS materials and ensure tight security is upheld at each touchpoint.
Support other back-office tasks when needed
Assistance in other matters pertaining to IELTS and other examinations administration.
Instruct and register IELTS test takers from different sources.
Handle other test-related requests from test takers when needed.
Cross-sell relevant IDP services where appropriate.
Process all and handle relevant first level feedback and comments in a timely and professional manner.
Process other relevant administrative procedures (payment confirmation, test fee refund, additional results, etc.).
Make sure that information brochures/ leaflets are available on all information at all the time for customers.
Maintain filing system of IELTS materials and ensure tight security is upheld at each touchpoint.
Support other back-office tasks when needed
Assistance in other matters pertaining to IELTS and other examinations administration.
Yêu cầu
Minimum 2 years of experience working in a customer service/sales environment, preferably in the services industry.
Good communication skills (in both Vietnamese and English)
Integrity - being honest, confidential and ethical.
Attention to detail - being careful about detail and thorough in completing tasks.
Dependability - being reliable, responsible, multi-task, and handle tasks under high pressure.
Cooperation - being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Concern for Others - teamwork, being sensitive to other's feelings, understanding and helpful on the job.
Good communication skills (in both Vietnamese and English)
Integrity - being honest, confidential and ethical.
Attention to detail - being careful about detail and thorough in completing tasks.
Dependability - being reliable, responsible, multi-task, and handle tasks under high pressure.
Cooperation - being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Concern for Others - teamwork, being sensitive to other's feelings, understanding and helpful on the job.
Quyền lợi
Attractive salary
Annual bonus
15 days annual leave, 10 days sick leave
Premium private healthcare insurance
Annual bonus
15 days annual leave, 10 days sick leave
Premium private healthcare insurance
Thông tin khác
Địa điểm làm việc
- Hồ Chí Minh: 161 Hai Bà Trưng, P. Võ Thị Sáu, Quận 3
Thời gian làm việc
Thứ 2 - Thứ 6 (từ 08:00 đến 17:00)
- Hồ Chí Minh: 161 Hai Bà Trưng, P. Võ Thị Sáu, Quận 3
Thời gian làm việc
Thứ 2 - Thứ 6 (từ 08:00 đến 17:00)
Thông tin chung
- Thu nhập: 13 - 15 triệu
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 13/12/2024
Giới thiệu công ty
Xem trang công ty
Công ty TNHH Giáo dục IDP (Việt Nam)
IDP Education is a world leader in international student placement services. Our global network of 93 offices helps students from 30 countries to study in Australia, Canada, New Zealand, the USA and the UK. IDP Education Limited is an ASX listed company that is 50% owned by 38 Australian universities. For more than 45 years, IDP Education (originally known as International Development Program) has played a major role in international education. During this...
IDP Education is a world leader in international student placement services. Our global network of 93 offices helps students from 30 countries to study in Australia, Canada, New Zealand, the USA and the UK. IDP Education Limited is an ASX listed company that is 50% owned by 38 Australian universities. For more than 45 years, IDP Education (originally known as International Development Program) has played a major role in international education. During this...
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