IELTS Customer Service OfficerCông ty TNHH Giáo dục IDP (Việt Nam)

Answer first level enquiries received in person, by mail, email or telephone on relevant aspects of IDP IELTS in a friendly and professional manner.
Instruct and register IELTS test takers from different sources.
Handle other test-related requests from test takers when needed.
Cross-sell relevant IDP services where appropriate.
Process all and handle relevant first level feedback and comments in a timely and professional manner.
Process other relevant administrative procedures (payment confirmation, test fee refund, additional results, etc.).
Make sure that information brochures/ leaflets are available on all information at all the time for customers.
Maintain filing system of IELTS materials and ensure tight security is upheld at each touchpoint.
Support other back-office tasks when needed
Assistance in other matters pertaining to IELTS and other examinations administration.