[ila] tele marketing OfficerCông ty tnHH ILA VIỆT Nam
Nơi làm việc: Hồ Chí Minh
Ngành nghề: Tư vấn/ Chăm sóc khách hàng, Hành chính - Văn phòng, Marketing - PR, Bán hàng, Kinh doanh, Phát triển thị trường, Tiếp thị - Quảng cáo
Lương: Thỏa thuận
Hình thức: Toàn thời gian
Ngày đăng: 03/05/2024
Hạn nộp: 03/07/2024
Responsibilities
1) Digital Leads Processing:
- Consistently make a good first impression when calling leads
- Reach out to existing and potential customers to present our product and service offering
- Learn details about our product and service offerings
- Address any questions or issues customers may have
- Communicate with customers to understand their requirements and need
- Offer solutions based on clients needs and capabilities
- Direct prospects and leads to the sales team
- Keep an updated customer database
- Measure identified KPIs
- Always strive towards meeting sales quota
- Track and document calls and sales
- Update client records
- Prepare and present achievements and KIPs
2) Inbound - Outbound Call Receiving:
- Be up-to-date with product knowledge of ILA courses, methodology, systems (Moodle, ILA connect, I- LA accounts, reminder, attendance, gradebook/test score, Student handbook, etc.), etc..
- Receive all calls from the hotline.
- Be up-to-date with all ILA branches nationwide in order to transfer the call correctly.
- Record & report all calls on excel file, allocate leads to each centre.
- Respond immediately to customer's common inquiries about study time and study pathway, tuition, current promotion, etc, as send additional information to customers as needed.
- Promptly take action with missed calls and mailbox messages: call back to the customer and respond immediately as above.
- Review own or other officers' accuracy of data recording as assigned
- Support with sorting of customer call data.
- Any other reasonable tasks assigned by the Telesales Manager
Skill Requirements
- Excellent telephone etiquette
- Basic computer skills, including Microsoft Word and Excel
- Outstanding verbal communication skills and a positive attitude
- Ability and willingness to learn about products and services specifications and benefits
- Patient and friendly personality
- Good teamwork skills
Required Experience
Experience as Telesales or similar customer service or sales role is a advantage
Preferred candidate from the north
Preferred candidate from the north
Required Education and qualifications
Bachelor's or Associate's degree a plus
Benefits
- Competitive salary
- Insurance fully provided
- Private insurance will be provided for official staff
- Discount up to 90% on English tuition fees for staff and close relatives
- An active, professional, dedicated working environment with experienced managers and friendly colleagues
- 14 day-off per year along with other benefits according to the company's regulation.
Nộp hồ sơ liên hệ
Công ty tnHH ILA VIỆT Nam
Giới thiệu công ty
Công ty tnHH ILA VIỆT Nam việc làm
17-19 Phạm Văn Nghị, P. Tân Phong, Quận 7, Tp.HCM
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Vị trí [ila] tele marketing Officer do công ty Công ty tnHH ILA VIỆT Nam tuyển dụng tại Hồ Chí Minh, Joboko tự động tổng hợp mức lương Thỏa thuận, tìm thêm việc làm về [ILA] Telemarketing Officer hoặc công ty Công ty tnHH ILA VIỆT Nam ở các link phía trên
Giới thiệu công ty
Công ty tnHH ILA VIỆT Nam việc làm
17-19 Phạm Văn Nghị, P. Tân Phong, Quận 7, Tp.HCM