Implementation Specialist (Good English, fulltime night shift)

Lưu ý: Ứng viên vui lòng không ứng tuyển nếu chưa có kinh nghiệm làm ca đêm (giờ US) hoặc tìm job freelance/ remote.
About this role: The Implementation Specialist, Add-on primary responsibility is to deliver on-time projects and consulting with the customer using best practices for the customer's implementation with assistance as needed from the Implementation Supervisor. The Implementation Specialist will ensure the accurate and timely implementation of additional trading partners or product add-ons. This position acts as the primary point of contact for all aspects of the implementation process and interfaces with customers, retailers, and internal resources to complete setup.
As an Implementation Specialist, you will:
• Serves as the primary point of contact during the software implementation process for the customer, with assistance as needed from implementation supervisor.
• Manages setup within TrueCommerce. Conducts testing for customers.
• Manages implementation tasks and coordinates activities with the customer, trading partners, SPS and other implementation team members.
• Manages customer expectations and project scope.
• Actively contacts and follows-up with customers to drive continuous progress on the completion of their project.
• Assists the customer with usage of the TrueCommerce software.
• Assists the customer with the EDI testing process, including analyzing test results and advising the customer on steps required to fulfill testing requirements.
• Identifies and communicates implementation issues and escalate to the appropriate parties.
• Meets monthly go-live and quality targets as determined by TrueCommerce management.