implementation specialist nightshift, client/ Customer Support, english

We value our employees with competitive benefit and generous paid time off packages, flexible and casual work environments, career development, recognition programs and more!
This role is an onsite opportunity.
- As an Implementation Specialist, you will:
• Serves as the primary point of contact during the software (SPS & Gentran) implementation process for the customer, with assistance as needed from implementation supervisor.
• Manages setup within TrueCommerce. Conducts testing for customers.
• Manages implementation tasks and coordinates activities with the customer, trading partners, SPS and other implementation team members.
• Manages customer expectations and project scope.
• Actively contacts and follows up with customers to drive continuous progress on the completion of their projects.
• Assists the customer with the usage of the TrueCommerce software.
• Assists the customer with the EDI testing process, including analyzing test results and advising the customer on steps required to fulfill testing requirements.
• Assists the customer with the integration testing process, including understanding of basic integration functions and BSP mapping changes for assigned ERP packages.
• Identifies and communicates implementation issues and escalates to the appropriate parties.
• Meets monthly go-live and quality targets as determined by TrueCommerce management.