Inbound Travel Consultant (English-speaking market)

Overview
Harmony Journeys Travel is an international tour operator specializing in providing all-inclusive travel solutions across the Indochina region (Vietnam - Laos - Cambodia). With an extensive partner network and a diverse customer base from strategic overseas markets, we are committed to delivering deep local experiences and service of international quality standards.
At Harmony Journeys
Travel, every journey is designed based on a thorough understanding of the culture and the distinct needs of each customer market.
Key Responsibilities
Consulting & Sales: Receive information, analyze needs, and advise international customers on travel products.
Program Design: Build tour programs (Itinerary) and pricing (Quotation) that are flexible and personalized to the specific requirements of each customer.
Service Handover: Complete customer files and coordinate the handover of detailed information to the Operations department for service booking.
Customer Care: Maintain communication, support answering inquiries, and handle issues arising throughout the customer's tour to ensure the highest service quality.
Reporting & Other Duties: Carry out periodic reports on work performance and other professional duties as assigned by superiors.
Requirements
Language proficiency: Fluent English (especially writing and communication skills) to work directly with foreign customers.
Experience: No experience required (Preference for fresh graduates in Tourism, Foreign Languages, or economics-related majors). Candidates will be thoroughly trained from the Sales process to route and destination knowledge.
Qualities: A strong passion for the tourism industry, a Customer Service Mindset, and meticulousness in work.
Skills: Good office computer skills, the ability to organize work scientifically, and the capacity to work under pressure.
What we offer
+ Remuneration: Competitive base salary (based on capability) + attractive sales commission %. Expected total income up to 20,000,000 VND++ (unlimited based on Sales capability).
+ In-depth training: Guided by an experienced management team (over 11 years in the Inbound industry).
+ International professional expansion: Opportunity for in-depth training and development of consulting expertise not only in Vietnam but also expanding into the Laos and Cambodia markets, helping you quickly become an expert in Indochina travel (Indochina Specialist).
+ Promotion path: Opportunity to become a Senior Travel Designer or Team Leader based on work results after 12-24 months.
+ Practical experience: Participate in service inspection trips (Fam trips) and actual route and destination surveys to enhance professional knowledge.
+ Working environment: Professional, dynamic, using English daily in a multicultural environment.
Working office: Helios Tower - 75 Tam Trinh, Vinh Tuy Ward, Hanoi, Vietnam
How to apply
Interested candidates please send their CV (in English) and relevant qualifications to the Recruitment department:
Email: [protected info]
Email Subject: [Your Full Name] - Application for Inbound Travel Designer position
Phone/Zalo: +84 986 732 585 (Lily Nguyen)
Note: Early applications are prioritized. The company will contact suitable candidates for an interview within [3-5] working days of receiving the application.