indoor Sales cum adminCông Ty TNHH Eagleburgmann Việt Nam

I. Sales Assistant Job description:
Responsible for supporting sales staff by providing selling price computation, administrative, clerical, and customer support. Follows up with customers, completes orders, and processes sales leads.
Primary responsibilities.
• Answering telephone calls and assisting customers.
• Ensure high levels of customer satisfaction through excellent sales service.
• Providing customers with information on pricing and product availability.
• Calculating selling price and make quotation to customer.
• Handling inquiry, sales order, sales contact.
• Handling customer complaints or handing customers on to management, answering questions about product or warranties.
• Tracking sales order and perform data entry in system when orders are completed or changed.
• Handling selling price computation and sales contract for sales team.
• Processing sales data and progress reports.
• Following up on sales leads.
• Direct sales leads to appropriate member of sales team.
• Respond to emails, phone calls, and other forms of correspondence.
• Promote and sell products and services.
• Maintain client database.
• Handle billing issues.
• Ensure all client information is correct.
• Resolve promotional allowance, rebate, and pricing discrepancies by researching promotion details and regular and special prices.
• Analyze sales reports.
• Follow all company policies and procedures.
II. ADMIN SCOPE
• Manage relocation process and work permit for expat candidates to Vietnam and take care of visa issues for visitors/ colleagues to over-sea for business trip.
• Handle travel arrangement (book hotel and tickets, arrange cars, arrange visa, etc.) ...), parking for the staff, house leasing for expatriates, etc
• Perform receptionist and phone operator tasks.
• Manage assets, office facilities and maintenance.
• Understand about office hygiene, safety and security procedure.
• Have ability to negotiate with service suppliers for best services and cost effectiveness.
• Manage service contracts, filing in the most organized and clear manner.
• Coordinate, monitor company events, staff activities with detailed plans.
• Manage all office expenses and support employees on claiming process.
• Negotiate and purchase office supplies and furniture, office equipment, etc. in accordance with Company's
• Manage incoming and outgoing documents, documents record book and other office files in order to keep all files in an orderly manner and prepare filling system direction for users.
• Support paper work of maintenance Job for technical team.
• Prepare monthly Admin reports as advised.
• Assist in HR admin work: manage time attendance and leave record, overtime record, coordinate on-boarding and off-boarding process.
• Submit tax, social insurance, labor and other report to local authority.
III. INVENTORY MANAGEMENT SCOPE
• Issues inventory to customer and workshop. Manually pre-picks stock items from multi-level racking which is specified in the delivery note documents. Completes all necessary paperwork for issued inventory and forward to supervisor accordingly.
• Utilize mainframe computer terminal to properly account for issues, returns, receipts and safe stock planning of inventory. Inputs data of inventory into software adhere to stick accounting procedure in this regard.
• Conducts weekly cycle counts of inventory based upon computer-monitor suggested re-order listing. Conduct physical count annually.
• Organizes and maintains warehouse and inventory areas for efficient merchandise and spare part storage and handling; maintains labeling system on each stock item scientifically.