Top 3 Reasons To Join Us
Hybrid working
Wonderful and Human focus Environment
Global Training Program (Cloud, OS,...)
The Job
Leadership & Team Management
- Lead, mentor, and coach a team of 10 infrastructure engineers, fostering a culture of continuous improvement, high performance, and accountability.
- Conduct regular one-on-one meetings, performance reviews, and career development planning for team members.
- Manage team scheduling, resource allocation, and workflow to ensure continuous operations and high service availability.
- Drive the adoption of best practices in operations, incident management, change control, and documentation.
Infrastructure Operations Management
- Own and manage the full scope of infrastructure operations for client environments, spanning on-premises data centers and public cloud platforms (Azure and AliCloud).
- Ensure stability, reliability, and security of all infrastructure services (e.g., networking, storage, virtualization, compute, databases).
- Maintain a deep operational knowledge of these functions to guide the team and act as a final escalation point for complex technical issues.
- Oversee the Incident Management process, driving timely resolution and effective post-incident reviews.
Communication & Stakeholder Engagement
- Serve as the primary Technical Point of Contact for clients and internal stakeholders regarding daily infrastructure operations, technical issues, and system performance.
- Provide clear, concise, and professional communication (written and verbal) in English for operational updates, incident reports, and technical recommendations.
Your Skills and Experience
Must have:
- 5+ years of progressive experience in IT Infrastructure, with at least 2+ years in a dedicated management or team lead capacity.
- Excellent English communication skills (both written and verbal) are mandatory for frequent client interaction and technical documentation.
- Good operational knowledge of managing enterprise-level infrastructure, including compute, storage, networking, and virtualization.
- Hands-on experience with and good understanding of cloud platforms
- Demonstrated technical knowledge of core infrastructure operations functions (e.g., monitoring methodologies, backup/recovery, capacity planning) to effectively oversee the team's work.
- Experience with ITIL processes, particularly Incident, Change, and Problem Management
Nice to have:
- Relevant certifications (e.g., Azure, GCP, Alibaba Cloud).
- Experience in a client-facing or Managed Service Provider (MSP) environment.
- Experience with automation tools and concepts (e.g., scripting, Infrastructure as Code)
Why You'll Love Working Here
- Hybrid working
- Global Training
- Performance bonus
- Full social insurance, unemployment insurance, health insurance
- Personal incident and health insurance
- Wonderful and Human focus Environment
- Dynamic and young work force
- Great working environment (relax corners, PS4, ping-pong table etc.)
- Allowances (lunch, parking, mobi, transportation)
- Travel opportunities (Inter sites mobility)
- Team activities (CSR, Coffee hours, Friday Talking, YEP, ...)
