International Marketing Manager (Korean)The Grand Ho Tram

• Develops and manages the daily operations that deal with casino guests, from Korea International Department.
• Assisting Premium Direct & Mass players which brought by Korean International Marketing.
• Assists with any ad-hoc requirements such as translation from any department regarding Korean player.
• Must be able to travel to Korea for business trip when needed.
• Must be flexible, proactive and focused.
• Prepares and oversees maintenance of division reports and documentation.
• Ensure that company comp policies and procedures are followed and maintained.
• Builds relationships inside and outside of the operations team to improve ways of working and provide a great guest experience.
• Identifies ways to improve workflows and processes to work smarter and increase efficiency.
• Moves the situation quickly toward resolution by efficiently managing and controlling the circumstances.
• Pays attention to detail and conducts thorough research to make the best decision for the guest and the business.
• Anticipates the consequences of decisions that impact the organization or guest and proactively provides solutions or recommendations appropriately.
• Provides insights to improve the guest experience.
• Actively seeks to build new skills; teaches others and shares best practices.
• Demonstrates enthusiasm, courtesy, responsiveness, and professionalism in our daily work.
• Adheres to all regulatory, company and department policies and procedures.