IT - Application Operation Specialist

Job Description
Responsibilities
Perform daily operations of assigned systems/applications, especially Digital Banking applications in the Production environment, ensuring system stability and compliance with SLA requirements.
Deploy and release applications following Agile methodology and CI/CD processes, coordinating with relevant stakeholders to ensure safe and on‐schedule releases.
Manage system configurations and maintain accurate configuration information in the CMDB, ensuring configuration data integrity and traceability of changes.
Design, implement, and operate system monitoring (Monitoring / Alerting / Dashboard) using tools such as Dynatrace, ELK, Prometheus, Grafana, etc., to proactively detect anomalies and optimize system performance.
Receive, analyze, and resolve incidents and problems related to systems within the assigned scope.
Participate in troubleshooting and fixing application issues arising during system operations.
Support users and business units during application usage, handling operational issues and inquiries.
Contribute to the development and standardization of operational processes, technical documentation, and runbooks, and continuously improve operational quality.
Job Requirements
Education
Bachelor's degree in Information Technology, Software Engineering, or related fields.
Experience
At least 3 years of experience in roles such as DevOps Engineer, System Engineer, Fullstack Dev, Application Support or equivalent.
Hands‐on experience in deploying and operating:
Kong API Gateway
Kubernetes
Middleware
Microservices architectures
Technical Skills
Experience with:
API Gateway / Kong / Middleware
Microservices architecture
CI/CD pipelines: GitLab CI, ArgoCD (or equivalent)
Container & Orchestration: Docker, Kubernetes
Middleware / Cache: Redis (or equivalent)
Operating Systems: Linux, Windows
Programming / Scripting: Python, Ansible, JavaScript (or equivalent)
Logging & Monitoring: ELK Stack, Prometheus, Grafana (Dynatrace is a plus)
Basic knowledge of Databases
Soft Skills
Strong communication, coordination, and teamwork skills.
Effective work management and organization skills.
Strong analytical and problem‐solving abilities, with the capability to handle incidents and negotiate solutions.
Ability to prepare technical documents such as operational procedures, runbooks, and incident reports.
Certifications (Preferred)
CKA (Certified Kubernetes Administrator)
Kong Gateway Enterprise Training &
Certification (if available)
Certifications related to CI/CD, DevOps Foundation, or equivalent
Other certifications related to DevOps, Cloud, or Container technologies are an advantage