IT Business Analyst (Middle/Senior)

About Trustify Technology
Trustify Technology is a fast-growing software engineering and digital transformation company providing AI-driven software development, verification & validation, and automation solutions for global clients across the US, UK/EU, Japan, and Singapore.
Trustify aims to be the top-tier technology outsourcing partner from Vietnam, combining human expertise with AI power to deliver high-quality, cost-effective solutions.
About Business Analyst Position
We are seeking a skilled IT Business Analyst with a solid background in the hospitality/travel/fintech domain to join our dynamic team. In this role, you will be working closely with our UK-based client, collaborating across cross-functional teams to gather, analyse, and document business and technical requirements for various financial systems and solutions.
Your Benefits upon this position o Healthcare: Annual health check-up, Premium Health Insurance (Trustify Care)
o 12 annual leaves + holidays o 13th-month salary o Annual project bonus o Year End Party (YEP), company trip, team building activities, happy hour o Lunar New Year gifts o Free parking, provided devices o Snacks, coffee, tea and soft drinks available in the office o Marriage gift, sick leave support, funeral/maternity support
Responsibilities o Elicit and analyze business and system requirements from clients.
o Prepare detailed requirements documents, process flows, and functional specifications.
o Liaise with clients and internal teams for solution design and validation, including bridging communication between business users and technical teams.
o Manage and prioritize product backlogs, sprint backlogs o Define and document integration flows for third-party systems (e.g., Channel Managers, booking engines, or payment gateways).
o Support PM to monitor project progress, support testing phases (UAT), and address issues promptly.
o Contribute to risk assessment, change impact analysis activities, and propose system improvements.
Requirements
Experience & Domain Knowledge o Minimum 3 - 5 years of experience as a Business Analyst in IT projects.
o Proven experience collaborating with global clients/stakeholders (especially UK-based) is a strong advantage.
o Experience in the hospitality, travel, or fintech domain is a big plus.
Technical & Core Skills o Agile/Scrum: Strong understanding of Agile methodologies with hands-on experience in sprint planning, backlog grooming, and workflow tracking.
o System Integration: Familiarity with API documentation (REST/SOAP) and experience handling partner integrations.
o Tools: Strong command of essential BA tools, including JIRA, Confluence, Balsamiq, Figma, and MS Visio o AI Leverage: Hands-on with AI tool(s) to foster role productivity and efficiency (e.g., requirements structuring, generating user stories, or data analysis).
Analytical & Soft Skills o Ownership & Accountability: Take initiative and full responsibility for the quality of requirements, ensuring smooth project delivery across all sprints.
o Problem-solving: Strong analytical skills with a proactive approach to solution design rather than just gathering requirements.
o Communication: Efficient English communication (both written and spoken) to work seamlessly with cross-functional and international teams.
Contact Us o Trustify Technology JSC.
o Contact HR Dept. via email: [protected info] o Head Office: 307/20-21 Nguyen Van Troi, Tan Son Hoa Ward, HCMC o Website: [protected info]
o Working time: 9.00 AM - 6.00 PM Monday - Friday