IT Helpdesk Support Infrastructure/Factory Support

The IT Executive (Infrastructure & Factory Support) ensures stable operation of IT infrastructure and systems at the factory. This role provides first-level support for users, maintains network connectivity, and supports smooth integration between factory systems and corporate platforms.

Key Responsibilities

1. IT Infrastructure & Network Support

• Monitor and maintain LAN/Wi-Fi connectivity, switches, firewalls, and VPNs.
• Conduct daily health checks for servers, endpoints, and connected devices.
• Troubleshoot and resolve network or connectivity issues, escalating when necessary.

2. End-User & Device Support

• Provide first-line IT support for users, PCs, printers, scanners, and handheld devices.
• Install, configure, and maintain operating systems and company applications.
• Support troubleshooting for factory-related software (e.g., SAP, PowerApps, MES).

3. Systems & Application Monitoring

• Monitor performance and data integration between OT and IT environments.
• Support data synchronization between systems (SAP, WMS, ASRS) and resolve failed transactions.

4. Incident & Service Management

• Log, track, and resolve requests via the IT Helpdesk within defined SLAs.
• Participate in 24/7 shift rotations to ensure consistent IT coverage.

5. Documentation & Continuous Improvement

• Maintain updated records of IT assets, configurations, and procedures.
• Proactively identify improvement opportunities to enhance system reliability.

Education

• Bachelor's degree or diploma in Information Technology, Computer Science, or related fields.

Experience

• 2+ years of experience in IT Infrastructure or Technical Support.
• Experience in manufacturing or FMCG environments is preferred.

Technical Skills

• Good understanding of networking (TCP/IP, VLANs, VPN, Wi-Fi).
• Knowledge of Windows OS, endpoint management, and troubleshooting.
• Familiarity with SAP, EDI, or factory IT applications is an advantage.

Soft Skills

• Strong analytical and communication skills.
• Detail-oriented, proactive, and able to work under pressure.
• Willingness to work in shift-based operations.
• Intermediate English proficiency (technical reading & writing).

• Salary: Negotiable, based on experience and qualifications.
• 13th-month salary and performance-based bonus (individual & project).
• Public holiday and Tet bonuses.
• 14 annual leave days.
• Social insurance and health benefits as per company policy.
• Team-building trips and professional development opportunities.