IT Infrastructure & Support Engineer

1. JOB SUMMARY
We are seeking a highly professional and versatile IT Infrastructure & Support Engineer to manage our on-premises infrastructure, end-user computing environment, and digital workplace automation. The ideal candidate will combine strong foundations in IT infrastructure with a customer-centric mindset, specifically demonstrated through extensive experience supporting in Multinational Corporation (MNC) environments. Beyond traditional infrastructure upkeep and structured daily system monitoring, this role will act as a champion for business productivity by leveraging the Microsoft 365 ecosystem and Power Platform to deliver innovative low-code/no-code applications.
2. CORE RESPONSIBILITIES
2.1. Daily System Monitoring & Infrastructure Maintenance
• Perform daily infrastructure health checks, monitor system logs, and respond proactively to infrastructure alerts to ensure high availability.
• Install, configure, and maintain local servers, network edges, and endpoints within the core Windows environment.
• Manage the entire asset lifecycle of hardware and software, from procurement, provisioning, regular patching, through to data-sanitized decommissioning.
2.2. Help Desk Support
• Deliver technical support to end-users, with a specific focus on high-priority service requests from VIPs and executive leadership teams.
• Troubleshoot hardware, OS, client software, peripheral connectivity, and mobile device management (MDM) issues efficiently.
• Demonstrate operational flexibility with the capability and availability to provide critical standby support during off-hours or weekends as business requirements.
2.3. M365 Ecosystem & Digital Workplace Automation
• Administer and support Microsoft 365 core cloud services, identity management, enterprise applications, and modern workplace configurations.
• Design, build, and deploy practical business tools using Low-Code/No-Code frameworks, specifically leveraging Microsoft Power Platform (Power Apps, Power Automate, Power BI).
• Identify manual business processes and engineer workflows to streamline internal department operations.