IT Lead/Manager

1. IT Operations & Governance
Oversee end-to-end IT operations across all office locations
Establish clear IT governance, roles, responsibilities, and escalation mechanisms
Ensure timely incident reporting, coordination, and resolution for major IT issues
Provide regular IT status, risk, and improvement reports to management
2. Infrastructure & Service Management
Manage corporate network (LAN/WAN/VPN), servers, cloud resources, endpoints, and collaboration tools
Ensure office and production environments meet business SLA requirements
Own IT asset lifecycle management (procurement, deployment, inventory, retirement)
Manage external vendors and service providers
3. Information Security & Compliance
Implement and maintain IT security and compliance controls required for business lines
Support internal audits, customer reviews, and compliance assessments
Define and enforce IT security policies, incident response plans, and awareness programs
Ensure proper access control, identity management, and data protection
4. AI Enablement & Innovation
Identify and implement AI solutions to enhance IT operations and productivity
Drive adoption of AI tools to optimize internal workflows and service delivery
Collaborate with stakeholders to integrate AI into support and business processes
5. Team Leadership & Development
Lead and manage IT teams across multiple offices
Set clear performance objectives and accountability mechanisms
Improve execution, professionalism, and internal service credibility of the IT function
Build standardized processes to reduce dependency on individuals
6. Cross-functional & International Communication
Work closely with business, compliance & security, operations teams and other functional teams
Communicate effectively in English with oversea leadership team
Translate and report technical issues into structured, business-oriented updates for non-technical stakeholders