IT Network & Infrastructure Supervisor

Mô tả Công việc
Key Accountabilities and Responsibilities
Strategy & Planning
In conjunction with US NDX Operations (expected to adjust working shift based on priorities and be flexible with time and availability to effectively work with US-based colleagues)
Design and implement short and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements.
Develop, implement, and maintain policies, procedures, and associated training plans for infrastructure administration and management.
Serve as an expert resource in the development of IT strategies in collaboration with the IT Director and other senior IT colleagues.
Conduct research and make recommendations on products, services, protocols, and standards in support of all infrastructure procurement and development efforts.
Establish service level agreements with business units.
Execution, Deployment & Security
Prepare and lead efforts in planning and documentation of infrastructure projects and other relevant activities.
Expertly handle negotiations with vendors and contractors to secure infrastructure-specific products and services.
Spearhead planning and deployment of infrastructure security measures in conjunction with global standards outlined by NDX Cybersecurity policies, Vietnam local regulations and leading security practices.
Operational Management
Serve as an infrastructure and security lead for DADL Vietnam environment and be the primary contact for NDX IT counterparts based in the US.
Manage and set priorities for the design, maintenance, development, and evaluation of all infrastructure systems, including LANs, WANs, Internet, intranet, security, wireless implementations, and so on.
Define hardware and software standards in conjunction with owners and stakeholders.
Test network performance and provide network performance statistics and reports; develop strategies for maintaining network infrastructure.
Test server performance and provide server performance statistics and reports; develop strategies for maintaining server infrastructure.
Knowledge & Experience
5+ years or more experience managing and delivering infrastructure design and operational excellence.
Exceptional knowledge of service and application delivery, as well as successful service level agreement accomplishments.
2+ years successful leadership within an infrastructure team or similar group.
Hands-on experience in troubleshooting hardware.
Knowledge of current protocols and standards, including networking standards within a Cisco environment, systems administration within a Windows environment.
Exposure to administering firewalls / SD-WAN / FWaaS utilizing Palo Alto's Silver Peak solutions.
Application support experience with Windows environments - prefer exposure to Microsoft Dynamics AX or similar ERP platform. Exposure to real-world implementation of AI tools and services in a manufacturing environment would be highly advantageous.
Working experience administering systems within a hybrid, Windows-based environment (Windows Server, SQL Server databases, MS O365, Azure, etc.)
Experience in deployment and management of cybersecurity tools (Crowdstike, Rapid7, Defender, etc.)
Experience in interpreting the applicability of local and US-based laws/regulations to company operations.
Working Hours:
8:00 AM - 4:00 PM