IT Network & Infrastructure Supervisor

Join Digital Age Dental Laboratories (DADL) as an IT Network & Infrastructure Supervisor and play a key role in managing and strengthening our IT infrastructure, network systems, and security. Be part of a dynamic team that values innovation, reliability, and collaboration while ensuring stable and secure IT operations to support our business growth!
Main Responsibilities:
Strategy & Planning In conjunction with US NDX Operations (expected to adjust working shift based on priorities and be flexible with time and availability to work with US-based colleagues effectively)
Design and implement short and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements.
Develop, implement, and maintain policies, procedures, and associated training plans for infrastructure administration and management.
Serve as an expert resource in the development of IT strategies in collaboration with the IT Director and other senior IT colleagues.
Conduct research and make recommendations on products, services, protocols, and standards in support of all infrastructure procurement and development efforts.
Establish service level agreements with business units.
Execution, Deployment & Security
Prepare and lead efforts in planning and documentation of infrastructure projects and other relevant activities.
Expertly handle negotiations with vendors and contractors to secure infrastructure-specific products and services.
Spearhead planning and deployment of infrastructure security measures in conjunction with global standards outlined by NDX Cybersecurity policies, Vietnam local regulations and leading security practices.
Operational Management
Serve as an infrastructure and security lead for DADL Vietnam environment and be the primary contact for NDX IT counterparts based in the US.
Manage and set priorities for the design, maintenance, development, and evaluation of all infrastructure systems, including LANs, WANs, Internet, intranet, security, wireless implementations, and so on.
Define hardware and software standards in conjunction with owners and stakeholders.
Test network performance and provide network performance statistics and reports; develop strategies for maintaining network infrastructure.
Test server performance and provide server performance statistics and reports; develop strategies for maintaining server infrastructure.
What We're Looking For:
Bachelor's/College degree in IT, Computer Science, or a related field, or 8 years of equivalent experience.
5 years of experience in IT infrastructure design and operations, with 2 years in a leadership role.
Relevant certifications in networking, systems administration, or IT security are preferred (CCNP, CISSP, Microsoft 365, etc.).
Strong knowledge of Cisco networking, Windows Server, SQL Server, Microsoft 365, Azure, and hybrid IT environments.
Hands-on experience with hardware troubleshooting, Palo Alto firewalls, Silver Peak SD-WAN/FWaaS, and cybersecurity tools.
Experience supporting Windows applications and ERP systems (e.g., Microsoft Dynamics AX); AI implementation experience in manufacturing is an advantage.
Strong project management, business analysis, and knowledge of applicable local and US regulations.
Fluent English communication skills.