IT - Senior Technical Support Engineer (Work At Cu Chi/ Shuttle Bus Provided)

1. Education:
- University 's degree in Information Technology / Computer Science or equivalent.
- Certificate of completion: MCSA or CCNA.
2. Experience:
- 5 years of recent experience in IT support are required.
- Have experience work with manufacturing environment is an advantage.
3. Knowledge:
- At least 3 years or above experiences in administration of computer operating systems, fixing technical problems in a manufacturing IT environment.
- Solid experiences in supporting technical support / helpdesk.
- Hands-on experience with PC hardware / Software installation, Windows OS and configuration, Mac OS, Active Directory, Microsoft Office, Anti-virus.
- Experience of supporting TCP/IP, Windows, Wi-Fi and firewall.
- Good knowledge of computer software and hardware troubleshooting procedures and methods, proficiency in using various testing software and maintenance tools.
- Proficiency in install, manage, maintain the windows server system associated with some functions as like Active Directory, DNS, DHCP, WSUS, SCCM, Deploy GPO, File server, Printer server, etc.
- Familiar with Microsoft 365 features and supporting.
- Knowledge of Cybersecurity, Azure, VMware, Storage, Fortinet firewall are preferred.
4. Functional Skills:
- Familiar with the ITIL process such as incident, problem, change.
- Having customer services mindset.
- Fluent in Vietnamese and English.