IT Service Desk

NAB Innovation Centre Vietnam

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 10/03/2023

Chi tiết công việc
Giới thiệu công ty

Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc liên quan phía dưới

phần mềm công nghệ

Mô tả công việc

• Traction of issues through Internal System.
• Escalation of issues to the IT team for timely solution.
• Management of caseload.
• Frequent updates on pending issues/cases.
• Traction of aging case.
• Daily/weekly reports to line manager.
• Provision of documentation, IT assets management .
• Work closely with Business / Product / Tech to resolve issues from end-user.

Yêu cầu

• Bachelor's Degree in Computer, telecommunications or related field preferred, ITIL certificate as a plus
• 2+ years of experience in IT Operations/Service Desk/ IT Support/Window/MacOS
• Fluent in English
• Willing to work in night shift/weekends/holidays for special events such as Projects required
• Managed a diverse and complex scope of support issues directly related to the use, support, implementation, and delivery of IT services
• Excellent analytical and problem-solving skills. Have a professional attitude and deal with customers from all levels of the organization and work well in a team environment.
• Identify the potential issues and escalate to relevant tech teams to prevent them.
• Ability to communicate incident status accurately and concisely.
• Effectively interact with various teams to provide solutions to complex technical issues.
• Able to work under pressure and keep calm in crises.
• Ability to work independently with minimal supervision.
• Ability to explain technical concepts to non-technical users.
• Share best practices with other team members to enhance the quality and efficiency of support services
• Fresh graduates are welcome to apply

Quyền lợi

Very competitive remuneration package
Build products for millions of users in Australia
Hybrid and flexible working environment

Thông tin khác

Ngày Đăng Tuyển
[protected info]
Cấp Bậc
Nhân viên
Ngành Nghề
IT-Phần cứng/Mạng
Kỹ Năng
It Support, It Helpdesk, IT Operations, IT System, IT Hardware
Ngôn Ngữ Trình Bày Hồ Sơ
Tiếng Anh

Thông tin chung

Ngày hết hạn: 10/03/2023
Thu nhập: Thỏa thuận

Giới thiệu công ty Xem trang công ty

Overview about NAB Innovation Centre Vietnam
Banking on an unexpected future
NAB in collaboration with Positive Thinking Company have launched a Technology Centre for NAB in Vietnam. This is a state-of-the-art centre dedicated to High Tech and Agile Development. Since its inception in 2019, the NAB...

Quy mô công ty

Từ 501 - 1000 nhân viên

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