IT Service Management Specialist (Senior)CÔNG TY TNHH AMARIS VIỆT NAM
Nơi làm việc: Hồ Chí Minh
Ngành nghề: Tư vấn/ Chăm sóc khách hàng, Điện - Điện tử - Điện lạnh, IT phần cứng/mạng, IT / Phần mềm / IOT / Điện tử viễn thông
Thu nhập: Thương lượng
Hình thức: Toàn thời gian
Ngày đăng: 04/07/2024
Hạn nộp: 16/08/2024
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc liên quan phía dưới
Mô tả công việc
ABOUT THE JOB
Oversee the delivery and improvement of IT service management processes and tools, ensuring alignment with best practices and customer expectations
Lead the automation of ITSM workflows and tasks, leveraging emerging technologies and platforms to enhance efficiency and effectiveness
Report to the manager of ITSM operations and automation and supervise a team of ITSM analysts and specialists
Manage the day-to-day operations of ITSM processes and tools, including incident management, problem management, change management, configuration management, service level management, and service catalog management
Ensure that ITSM processes and tools are aligned with ITIL standards, IT governance frameworks, and business requirements
Monitor and report on the performance and availability of ITSM processes and tools, using key performance indicators (KPIs) and metrics
Identify and implement opportunities for continuous improvement and automation of ITSM processes and tools, using agile and lean methodologies.
Lead the design, development, testing, and deployment of ITSM automation solutions, using various technologies and platforms, such as scripting, orchestration, chatbots, RPA, AI, and cloud
Collaborate with IT and business stakeholders to understand their needs and expectations and provide guidance and support on ITSM best practices and automation solutions
Manage the ITSM operations and automation team, including hiring, training, coaching, performance management, and career development
Manage the ITSM operations and automation budget, ensuring cost-effectiveness and alignment with IT and business objectives.
Oversee the delivery and improvement of IT service management processes and tools, ensuring alignment with best practices and customer expectations
Lead the automation of ITSM workflows and tasks, leveraging emerging technologies and platforms to enhance efficiency and effectiveness
Report to the manager of ITSM operations and automation and supervise a team of ITSM analysts and specialists
Manage the day-to-day operations of ITSM processes and tools, including incident management, problem management, change management, configuration management, service level management, and service catalog management
Ensure that ITSM processes and tools are aligned with ITIL standards, IT governance frameworks, and business requirements
Monitor and report on the performance and availability of ITSM processes and tools, using key performance indicators (KPIs) and metrics
Identify and implement opportunities for continuous improvement and automation of ITSM processes and tools, using agile and lean methodologies.
Lead the design, development, testing, and deployment of ITSM automation solutions, using various technologies and platforms, such as scripting, orchestration, chatbots, RPA, AI, and cloud
Collaborate with IT and business stakeholders to understand their needs and expectations and provide guidance and support on ITSM best practices and automation solutions
Manage the ITSM operations and automation team, including hiring, training, coaching, performance management, and career development
Manage the ITSM operations and automation budget, ensuring cost-effectiveness and alignment with IT and business objectives.
Yêu cầu
ABOUT YOU
Bachelor's degree in computer science, information systems, engineering, or related field
5+ years of experience in IT Service Management, preferably in a leadership role
Demonstrated experience working with ServiceNow platform
Experience working in cloud environments like Azure and AWS and the integration with ServiceNow platform
ITIL V3/V4 Certification
Certified as ServiceNow - System Administrator (CSA)
Automation tools certification (e.g., Ansible, Terraform, UiPath, etc.)
Demonstrated experience working with automation tools
Ability to analyze, troubleshoot, and resolve complex software applications or integration-related problems
Strong communication, collaboration, and customer service skills
Up-to-date knowledge of the marketplace and technology changes pertinent to ServiceNow, monitoring tools, and ITIL processes.
Bachelor's degree in computer science, information systems, engineering, or related field
5+ years of experience in IT Service Management, preferably in a leadership role
Demonstrated experience working with ServiceNow platform
Experience working in cloud environments like Azure and AWS and the integration with ServiceNow platform
ITIL V3/V4 Certification
Certified as ServiceNow - System Administrator (CSA)
Automation tools certification (e.g., Ansible, Terraform, UiPath, etc.)
Demonstrated experience working with automation tools
Ability to analyze, troubleshoot, and resolve complex software applications or integration-related problems
Strong communication, collaboration, and customer service skills
Up-to-date knowledge of the marketplace and technology changes pertinent to ServiceNow, monitoring tools, and ITIL processes.
Quyền lợi
Benefits
13th-month salary
14+ annual leaves per year
Premium healthcare insurance, starting from your probation period
Project reviews and yearly performance appraisals
Annual company trips
Teambuilding activities: Team lunch/dinner, events, celebrations, sports clubs (football, yoga, badminton, etc.)
International team with flexible working time + hybrid working
Tailor-made career path
Technical workshops and training courses
Mobility: Opportunities to be on-site abroad in our offices in over 60+ countries
Equal Opportunity
Amaris Consulting is proud to be an equal-opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates, regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.
13th-month salary
14+ annual leaves per year
Premium healthcare insurance, starting from your probation period
Project reviews and yearly performance appraisals
Annual company trips
Teambuilding activities: Team lunch/dinner, events, celebrations, sports clubs (football, yoga, badminton, etc.)
International team with flexible working time + hybrid working
Tailor-made career path
Technical workshops and training courses
Mobility: Opportunities to be on-site abroad in our offices in over 60+ countries
Equal Opportunity
Amaris Consulting is proud to be an equal-opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates, regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.
Giới thiệu công ty
CÔNG TY TNHH AMARIS VIỆT NAM việc làm
Lầu 15 Tòa nhà Viettel, 285 Cách Mạng Tháng 8, Phường 12, Quận 10, TP. Hồ Chí Minh
Quy mô: Từ 26 - 100 nhân viên
Việc làm tương tự
Nhân Viên Kinh Doanh Lương Cứng + Hoa Hồng Hấp Dẫn
Công ty Cổ Phần Giao Hàng Tiết Kiệm - GHTK
Từ 7 triệu - 15 triệu VND
Hà Nội, Hồ Chí Minh, Hải Phòng, Vĩnh Phúc
30/10/2024
Chuyên Viên Tư Vấn Giải Pháp Công Nghệ - Thu Nhập Upto 20Tr+++, Được Đào Tạo Bài Bản
Công ty cổ phần Công nghệ Sapo
6 Triệu -13 Triệu VND + % Hoa hồng + Thưởng
Hà Nội, Hồ Chí Minh, Hải Phòng, Bình Dương, Nghệ An
08/10/2024
Chuyên Viên Môi Giới Đầu Tư
Công ty Cổ Phần Giao Dịch Hàng Hóa Gia Cát Lợi
15.000.000vnđ - 20.000.000vnđ
Hà Nội, Hồ Chí Minh, Bình Dương
11/10/2024
Chuyên Viên Tư Vấn Căn Hộ - Quận 1 (Lương lũy tiến đến 18 Triệu + Hoa Hồng)
Công ty Cổ phần Tập đoàn Sen Group
Lương cơ bản 6.000.000 - 18.000.000 + % Hoa Hồng + Thưởng
Hồ Chí Minh
18/10/2024
Nhân viên chăm sóc khách hàng
Công Ty TNHH Một Thành Viên An Phát Cường Thịnh
7 - 12 Triệu VND
Hồ Chí Minh
17/10/2024
Nhân Viên Chăm Sóc Khách Hàng Online
CÔNG TY CỔ PHẦN THƯƠNG MẠI DỊCH VỤ PENSILIA
15 - 20 triệu
Hồ Chí Minh
30/11/2024
Nhân viên Chăm sóc khách hàng
Công Ty TNHH Mỹ Phẩm Nature Story
6 triệu - 11 triệu
Hồ Chí Minh
28/10/2024
Vị trí IT Service Management Specialist (Senior) do công ty CÔNG TY TNHH AMARIS VIỆT NAM tuyển dụng tại Hồ Chí Minh, Joboko tự động tổng hợp mức lương Thương lượng, tìm thêm việc làm về IT Service Management Specialist (Senior) hoặc công ty CÔNG TY TNHH AMARIS VIỆT NAM ở các link phía trên
Giới thiệu công ty
CÔNG TY TNHH AMARIS VIỆT NAM việc làm
Lầu 15 Tòa nhà Viettel, 285 Cách Mạng Tháng 8, Phường 12, Quận 10, TP. Hồ Chí Minh
Quy mô: Từ 26 - 100 nhân viên