IT SUPERVISOR

Mô tả Công việc
JOB PURPOSE
To support the IT Section Manager in managing, operating, and continuously improving the company's IT infrastructure, network, IT security, Microsoft 365, server, virtualization, and IT application environments.
Ensure that IT systems are stable, secure, available, and aligned with business and production requirements.
Ensure IT operations comply with ISO 27001, TISAX, and internal company policies and standards.
Proactively identify risks, analyze incidents, and implement preventive measures to minimize downtime and security risks.
Act as a senior technical resource for the IT team and a bridge between IT, business departments, production, and management.
Support assessment, design, and implementation of infrastructure, network, security, and application projects.
KEY RESPONSIBILITIES
Manage servers, VMware virtualization, storage, backup and infrastructure services. - Monitor system performance, capacity and availability. - Plan infrastructure upgrades and lifecycle replacement. - Maintain infrastructure documentation and diagrams.
Manage LAN/WAN, VLAN, DHCP, DNS, routing, switching, VPN and Ruckus Wi-Fi; troubleshoot and support network expansion.
Manage Sophos Firewall/Endpoint; review security alerts; vulnerability management; hardening and security incident response.
Maintain IT policies, procedures, risk assessments and evidence; support audits and corrective actions.
Manage users, groups, licenses, Exchange Online, Teams, SharePoint/OneDrive and security controls.
Administer Windows Server, AD, GPO, services, patching, logs and troubleshooting.
Manage backup jobs, restore testing, DR procedures and recovery capability.
Handle major/recurring incidents; perform RCA; drive corrective/preventive actions and trend analysis.
Design/implement infrastructure, network and security projects; manage technical requirements, vendors, risks and schedule.
Manage IT asset lifecycle; evaluate vendors, solutions, SLAs and service quality.
Support technical issues related to SAP B1, MES, WMS, databases, APIs and integrations.
Assess impact/risk; prepare implementation and rollback plans; coordinate testing and verification.
Prepare RCA, incident/project/management reports; maintain network diagrams, architecture and technical documentation.
Identify and implement improvements in reliability, security, efficiency and automation.
Mentor IT Engineers and report IT status, risks, incidents and projects to the IT Section Manager.