IT Support Engineer Cloud/ Networking

• Main job duties:
  • Answer incoming calls/emails and provide 1st & 2nd level support to customers.
  • Daily investigate and troubleshoot issues (remote/onsite) of OS/Application, HW, IT Infrastructure and Network for end users. Follow up with customers to ensure issues has been solved.
  • Responsible for managing, operating, troubleshooting the server/network system. Assist other SEs in maintenance other IT infrastructure devices.
  • Record requests and problems and solutions in logs system.
  • Manage vendor: manage and monitor vendor jobs and working performance.
• Perform other ad-hoc duties as required from manager.

• Gender: Male
• Education level:
  • Bachelor's or University's Degree in IT or Telecommunications.
  • Have certificates, deep knowledge and understanding about Windows/Network/Cloud/Security system
  • Have one or more international certifications in IT fileds is an advantage: Cisco/ Microsoft/ VMWare/ ITIL/ ...
  • English or Japanese communication skills in both speaking and writing (Japanese is an advantage)
• Working experience:
  • Have experience (at least 2 year) in IT customer service.
  • Have experience managing, operating, troubleshooting big troubles.
  • Have experience in working with Japanese customers is an advantage.
• Job skills:
  • Server system:
    • Deploy/Configure/Monitor/Diagnose/Troubleshoot server software and hardware problems.
    • Have knowledge in Windows Server/ Cloud, Hybrid/ Security/ ...
    • Have knowledge in Domain, File Server...
  • IT Infrastructure:
    • Install and configure new computers and other IT equipment.
    • Manage and co-operate with vendors to fix IT devices: printer, plotter, projector, Multifunction devices, TV meeting, PBX, Security door...
  • Network system:
    • Have knowledge in TCP/IP for troubleshooting LAN and WAN network.
    • End-User support:
    • Support end-user (onsite/remote/on phone) to resolve IT related problems.
• Soft skills:
  • Hardworking, carefully, attention to details and willing to learn new things.
  • Good management, report and documentation skill: PowerPoint, Excel, Word.
  • Strong problem-solving skills.
  • Have the ability to work independently as well as part of the team.
  • Flexible working time: can work in shift/over time/at weekend/on holidays.

OPPORTUNITIES AT FUJITSU:

• Working for one of the leaders of Global IT Company,
• Career advancement within organization
• Oversea training opportunities
• Oversea relocation opportunities